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Executive Call Center Manager Jobs in Sumter, SC

Gregory Pest Solutions

Account Executive

Sumter, SC

$120K/yr

... Management Services and Products to new and existing Commercial customers, while maintaining a customer-focused service to grow the business.Account Executives call on a full spectrum of market ...

Gregory Pest Solutions

Account Executive

Columbia, SC · On-site

$100K/yr

... management services and products to new and existing commercial customers, while maintaining a customer-focused service to grow the business. Account Executives call on a full spectrum of market ...

Gregory Pest Solutions

Account Executive

Columbia, SC · On-site

$100K/yr

... management services and products to new and existing commercial customers, while maintaining a customer-focused service to grow the business.Account Executives call on a full spectrum of market ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Sumter, SC

Executive Call Center Manager information

See Sumter, SC salary details

$26.3K

$56.8K

$97.5K

How much do executive call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for executive call center manager in Sumter, SC is $56,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,800.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Sumter, SC?

For Executive Call Center Manager jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Sumter, SC look for?

The top searched job categories for Executive Call Center Manager jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Executive Call Center Manager jobs?

Cities near Sumter, SC with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Sumter, SC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,849 per year, or $27.3 per hour.

Operations Call Center Manager (On-Site)

Capitol Bridge, LLC

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Capitol Bridge LLC is seeking an experienced On-Site Operations Call Center Manager to join our Columbia, South Carolina leadership team.  The Operations Call Center Manager must be on-site daily and will be supporting projects that provide contact center and administrative support. Every day, Capitol Bridge LLC is entrusted to support government programs by providing exemplary services to our client(s). The Operations Call Center Manager will serve as first point of contact to the Supervisor Leadership team, Customer Service agents, Subcontractors/Clients and Support Staff. The On-Site Call Center Manager will facilitate positive, constructive, and critical feedback to ensure their team(s) have the tools they need to succeed in their role.
 

Start Date: TBD upon Project Contract Approval (Pending Project Contract) 

New Hire Training Schedule: TBD upon Project Contract Approval 

Hours of Operations- Live Production Schedule – The On-Site Manager will align to an operations schedule that best fits the business, employees and projects’ needs. 

  • Must be flexible with all schedules and be able to work weekends and or holidays. 

                  **Please note that all schedules are subject to change due to business needs. 

Pay and Benefits: 

Base rate: Commensurate on Experience and Project Contract Approval
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO 

  

What the On-Site Call Center Operations Manager will be doing: 

  • Oversee the daily operations of the Contact Center and acts as a primary point of contact for clients, staff and support teams to deliver high quality services in a timely manner. 

  • Ability to motivate and inspire employees, shadow of a leader and proven leadership. 

  • Develop and maintain rapport and a professional relationship with the client, staff and support teams to ensure communication channels are open in regard to staff successes/opportunities/performance and project growth. 

  • Build and manage the Contact Center team. 

  • Accountability conversations and documentation. 

  • Authoring and discussing employee's performance appraisals; addressing employee performance and corrective action plans. 

  • Organizing workflows, performance and overall operations to ensure all projects are aligned. 

  • Able to work in a high paced changing environment and able to effectively manage many lines of business and tasks.  

  • Reporting and escalating issues/concerns to your senior manager or HR in a timely fashion. 

  • Proactively anticipate and develop solutions to possible issues, resolve issues/concerns. 

  • Lead staff orientations and meetings internally in order to provide key information and or development; Meet with client and or support teams via meeting, phone or teams. 

  • Maintain detailed records, agendas, meeting minutes, logs, and operations details. 

  • Create a positive team environment by motivation and recognition. 

  • Maximize employee and site efficiency and profitability.  

  • Managing project KPIs to ensure all requirements are met or exceed. 

  • Provide daily/weekly/monthly reports, presentations and or action plans to senior leadership in a team meeting setting or via email/1 on 1. 

  • Must have the ability to remain calm and respectful under pressure and or changes. 

  • Must attend and be prepared for daily/weekly/monthly meetings as assigned, on time. 

  • Must be able to work with all lines of business and departments, both internal and external. 

  • Must be able to accept positive, constructive, and critical feedback. 

  • Must have strong verbal and written communication skills. 

  • Review and address opportunities with leadership members, senior leadership and or support teams. 

  • Complete daily, weekly, and monthly required documentation in a timely matter; project or client based. 

  • Ensuring that performance goals and accountability are clearly communicated and up to date. 

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