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Executive Call Center Manager Jobs in Baton Rouge, LA

BREC, LA

Center Supervisor

Baton Rouge, LA · On-site

$14.41/hr

Non-Exempt General Summary The Center Supervisor works primarily at one center to supervise ... For assistance in setting up or making adjustments to your account call 877-677-3678. SUPPLEMENTAL ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure ... Management Skills. Benefits: * Dental insurance * Health insurance * Paid time off * Vision ...

State of Louisiana

EXECUTIVE ASSISTANT

Baton Rouge, LA · On-site

Anchored by a first-rate marine laboratory, the DeFelice Marine Center, LUMCON is embedded in ... Exemplary time management and organizational skills, and the ability to recognize and anticipate ...

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Executive Call Center Manager information

See Baton Rouge, LA salary details

$28.3K

$61.3K

$105.1K

How much do executive call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for executive call center manager in Baton Rouge, LA is $61,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Baton Rouge, LA?

For Executive Call Center Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Executive Call Center Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Executive Call Center Manager jobs?

Cities near Baton Rouge, LA with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Medicaid Call Center - Coordinator 1

The University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 20 days ago

Job description

Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
Medicaid Project Management Operations
Job Summary
Job Description
  • Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD).
  • Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.
  • Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers.
  • Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc.
  • May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.
  • Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed.
  • Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.
  • Helps identify any other resources needed by a member and assisting the member with access or contact information to same.
  • Participates in outreach efforts and emergency preparedness or response activities as directed.
  • Other tasks as assigned.

QUALIFICATIONS
REQUIRED:
  • Bachelor's Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:
  • Advanced degree.
  • Minimum 1 year professional experience with customer service and/or call centers.
  • Minimum 1 year professional experience with Medicaid programs, policy, and procedures.
  • Minimum 1 year professional experience with LaMEDS.
  • Relevant industry certifications.

SALARY: 45-55k
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

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