Position Overview
We are seeking an energetic, hands-on Operations Manager to support both mobile event operations and in-store restaurant execution for a fast-paced dessert concept. This role combines event leadership, guest interaction, operational support, and team leadership in a highly active and customer-focused environment.
The ideal candidate thrives in fast-moving settings, enjoys community engagement, and can confidently transition between mobile event service and in-store operational support. This is a fun, high-energy opportunity for someone who enjoys hospitality, leadership, and creating memorable guest experiences.
Key Responsibilities
Mobile Event Operations
- Load, prep, and organize the event truck before scheduled events
- Ensure all equipment, supplies, and products are stocked and operational
- Check vehicle readiness, including fuel, cleanliness, and equipment setup
- Operate the service window during events, including taking orders and preparing products
- Deliver exceptional guest service and represent the brand at community events
- Process cash and card transactions accurately
- Monitor inventory levels and communicate replenishment needs
- Fully clean and sanitize the truck, equipment, and service areas after each event
In-Store Operations Support
- Support daily restaurant operations during non-event shifts
- Jump into active service periods to assist during high-volume rushes
- Help improve speed of service and operational flow
- Support drive-thru and front counter efficiency
- Assist with deep cleaning, stocking, and organizational tasks
- Maintain cleanliness and operational standards throughout the location
- Cover leadership gaps and support shift management when needed
Leadership & Team Support
- Lead by example in hospitality, urgency, and professionalism
- Support and coach team members during busy shifts
- Help maintain a positive, team-oriented work environment
- Ensure operational consistency and guest satisfaction across all service channels
Qualifications
- Previous restaurant, food truck, or hospitality leadership experience preferred
- Strong customer service and communication skills
- Ability to work in fast-paced, high-energy environments
- Comfortable handling cash, food service, and operational tasks simultaneously
- Organized, dependable, and self-motivated
- Flexible schedule with availability for evenings, weekends, holidays, and community events
- Ability to stand for extended periods and lift up to 50 lbs as needed
Ideal Candidate
- Enjoys working directly with guests and community events
- Thrives in hands-on operational environments
- High-energy personality with strong multitasking ability
- Team-focused leader who can adapt quickly and solve problems on the fly
- Comfortable balancing both event execution and restaurant operations support
Growth Opportunity
This role offers a unique opportunity to combine event operations, hospitality leadership, and restaurant management within a fun, guest-focused environment that values energy, teamwork, and operational excellence.
Company Description
The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.