Events Operations Manager Jobs in New Hampshire (NOW HIRING)

Responsible for the daily operational activities required to run, maintain, and service the facility and event spaces including front and back of house services, event production, custodial services, security and safety, emergency preparedness, and equipment inventory control.

• Maintains on-going relationships and communication with tenants, UNH Facilities and Grounds & Events, and third party contractors.

• Facilitate event setups and changeovers and other associated event-based tasks.

• Create detailed documentation outlining facility set up and requirements.

• Monitor the event equipment inventory which includes proper storage, coordinating repair/disposal of equipment and coordinating replacements as needed.

• Conduct physical inspections of all areas of the facility to ensure accurate event setup, safety for patrons, and adheres to fire code and safety laws.

• May be required to serve as MOD (Manager on Duty) as required for UNH Athletic Events - ie. Football, Hockey - as well as third-party event rentals - ie. NHIAA, Special Olympics, etc.

• Assists WCA Maintenance and Ice Coordinator as needed.

Serves as the facility scheduler for all ice rentals and special events, and primary contact for select internal and external rental clients for any of UNH Athletic Department's 'Premium Spaces', including but not limited to, the Whittemore Center Skybox, Wildcat Stadium Victory Club, and Field House.

• Serve as the primary event planning contact for assigned rental clients and the liaison between the client, athletics external relations, key constituents, and other university departments.

• Meet and conduct walk throughs with clients to determine event scope and needs.

• Utilize CAD to build event maps that comply with client needs, building specifications, and municipal regulations.

• Timely production and distribution of event orders, information sheets, layouts and timelines to all necessary constituents and university departments.

• Maintain frequent, direct communication with clients throughout the planning process so that timelines are met, and changes are efficiently and effectively managed.

• Assist in monitoring all client financial documents including pre-event budgets, event orders and post-event settlements.

• Help coordinate settlement procedures, including compiling production and contracted expenses, creating invoices, tracking, and ensuring collection of payments.

• Compile after-action input from key stakeholders and generate an "event recap", identifying items to sustain and areas of improvement.

• Adhere to all risk management policies and protocols as outlined by the athletics department and the university.

• Serve as a liaison with Campus Recreation programming for the Whittemore Center Arena, intramurals, club teams, youth instructional events, etc.

• Serve as liaison with internal stakeholders including, but not limited to, police and fire departments, caterers, ticket staff, parking attendants, and facility management.

• Management and oversight of third-party contractors hired to support all events.

• Assist in procuring new special events, satisfy contractual obligations, and market the events.

Administrative responsibilities as follows:

• Manage use of resources including funding, personnel, facilities, and time. Attend weekly athletics operations meetings.

• Assist with administrative functions within the internal operations office. Administer annual and mid-year employee reviews (if applicable).

• Carry out all responsibilities involved in the management of direct reports.

• Adhere to all department-wide management controls.

• Participate in professional development opportunities and mandatory training programs.

• Serve on university and advisory committees as assigned.

• Ensure all operations follow UNH, NCAA and conference regulations.

Provide leadership and schedule part time hourly personnel for events.

• Recruit, hire, train, supervise, and evaluate pool of approximately 100 staff.

• Track all mandatory and supplemental certifications and training of staff.

Preferred/Required Knowledge, Skills, and Abilities:

• Strong team leadership; Ability to multi-task and maintain a positive attitude at all times and under all conditions; Demonstrated experience with event planning and coordination, vendor/client relationships, service contractors, and guests.

• Experience in public assembly facility operations and event conversion; Knowledge of standard practices relative to occupancy loads, fire codes, ADA standards and OSHA regulations.

• Demonstrated knowledge of NCAA rules and regulations.

• Specific operations experience, utilizing and maintaining certifications as required for the following: forklifts, personnel lifts, snow removal equipment, floor scrubbers and extractors, vacuums, and staging systems.

• Ability to learn and administer software programs such as MS Office, CAD, and EMS scheduling data-base.

Physical Requirements:

Perform duties in a fast-paced, ever-changing environment that may require medium lifting at time. Exposure to weather elements during outdoor events. Must be able to work nights, weekends, and holidays. Experience in scheduling and operation of multi-use facilities, specifically, intercollegiate and/or professional athletic venues.