Events Operations Director Jobs in Scranton, PA (NOW HIRING)

• Program Delivery & Workstream Leadership 

• • Serve as a day-to-day operational project lead for Bentley's flagship programs, including the User Conference and Year in Infrastructure Awards program. 

• • Build and maintain integrated workback schedules, critical paths, and milestone plans across all phases of delivery. 

• • Facilitate planning cadence, workstream meetings, readiness reviews, and issue-resolution forums that keep programs moving forward. 

• • Coordinate accountability and follow-through across internal teams, agency partners, and stakeholders, helping ensure commitments are met and dependencies are proactively managed. 

• • Identify risks, facilitate decisions, and escalate issues before they impact delivery. 

• • Maintain visibility into cross-functional dependencies and ensure decisions, action items, and milestones remain on track throughout the event lifecycle. 

• • Partner closely with the VP of Global Events to ensure strategic vision and experience objectives are translated into executable plans. 

• Operational Readiness & Event Execution 

• • Coordinate operational readiness across registration, housing, transportation, food and beverage, staffing, keynote, content, show floor, speaker logistics, executive programs, and onsite support workstreams. 

• • Partner with Experience Design and Programming & Content Operations teams to ensure creative, content, and production requirements are translated into executable plans and delivered according to schedule. 

• • Facilitate operational readiness reviews and support issue resolution across major workstreams in advance of critical milestones and onsite execution. 

• • Provide onsite operational leadership during load-in, show operations, load-out, and post-event closeout activities. 

• Agency & Partner Leadership 

• • Serve as the day-to-day operational point of contact for agency and production partners. 

• • Coordinate agency schedules, deliverables, and dependencies to ensure work progresses with clarity and accountability. 

• • Help external partners operate as effective extensions of the Bentley team. 

• Operational Excellence & Process Improvement 

• • Document lessons learned and incorporate improvements into future planning frameworks, templates, and playbooks. 

• • Identify opportunities to simplify workflows and improve team efficiency through practical application of AI-enabled tools, automation, and modern ways of working. 

• • Contribute to the ongoing evolution and maturity of Bentley's event delivery model. 

• • Promote operational discipline and best practices across the event delivery team. 

• 30% travel required, could be domestic and international.  

• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).  

Qualifications: 

• 5-8 years of progressive experience in event operations, event project management, or a related field, including experience supporting the delivery of large-scale corporate conferences or other complex, multi-day events within a technology company. 

• Experience with enterprise technology events or other high-visibility corporate programs is preferred. 

• Demonstrated ability to create structure, maintain planning cadence, and coordinate work across cross-functional teams and external partners. 

• Strong project management skills with experience managing detailed schedules, multiple priorities, and tight timelines. 

• Experience coordinating agencies, production partners, venues, or other event vendors, including management of assigned scopes, schedules, and deliverables. 

• Strong communication skills and the ability to maintain momentum and alignment across cross-functional teams. 

• Ability to build productive relationships and encourage follow-through without direct authority. 

• Experience building workback schedules, tracking risks and dependencies, and escalating decisions or issues appropriately. 

• Curiosity and openness toward AI-enabled workflows, automation, and modern approaches to project management and event delivery. 

• Strong attention to detail and sound judgment when working through operational issues. 

• Experience with event technologies, project management platforms, and collaborative planning tools. 

• Bachelor's degree or equivalent experience. 

• Willingness to travel domestically and internationally and provide onsite operational leadership for assigned areas during event execution. 

What Success Looks Like:

• Bentley's flagship events are delivered with operational excellence and a consistently high-quality participant experience. 

• Teams have clear priorities, reliable follow-through, and confidence in the delivery process. 

• Risks are surfaced early and resolved before they impact execution. 

• Agencies and partners operate as seamless extensions of the Bentley team. 

• Strategic vision and experience objectives are translated into executable plans and delivered successfully. 

• Lessons learned are captured and incorporated into stronger frameworks, processes, and playbooks. 

• Bentley's event delivery organization continues to mature through scalable frameworks, modern tools, and disciplined execution. 

What We Offer: 

• A great Team and culture - please see our colleague video. 

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 

• An attractive salary and benefits package. 

• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 

• A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

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