Events Operations Director Jobs in Iowa (NOW HIRING)

Job Description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

What We’re Seeking

Are you the kind of seller who builds a book of business as naturally as you build relationships? Do you thrive on owning the full sales cycle; from first call to signed contract, while keeping the details tight and the guest experience exceptional? Are you ready to lead a team while staying close to the deals that move the needle?

We're looking for an Event Sales Director who sells with urgency and leads with intention. Someone who can grow accounts, develop a team of Sales Admins, and execute with precision for their venue. This role isn't just about hitting a number. It's about building something repeatable and raising the standard.

If you're ready to own your venue, develop your team, and drive revenue that matters, this is where you do it.

The Role

The Event Sales Director drives venue revenue by owning a high-volume book of business, supporting core sales routines, and elevating sales execution across the venue. This role balances personal selling with team leadership, cross-functional alignment, and operational accuracy to deliver predictable growth and a best-in-class guest experience.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

What You Will Do

Own Your Book of Business

• Manage a high-volume pipeline of inbound leads while executing consistent daily outbound business development
• Build and expand client relationships by identifying upsell opportunities and driving repeat business
• Deliver in-person selling experiences through site tours and client touchpoints that convert and retain accounts
• Maximize lifetime value across venues by growing and retaining your top accounts

Execute with Precision

• Facilitate BEO meetings across venues to ensure accurate event details and seamless execution
• Ensure event readiness by managing packets, payments, and key operational details
• Review daily performance metrics and pipeline reports to stay ahead of targets and identify gaps
• Maintain pipeline accuracy and data integrity to support smart forecasting and decision-making

Lead & Develop the Admin Team

• Lead and develop a team of Sales Admins virtually and in-person through regular coaching and performance management
• Optimize workflow and drive accountability within the admin function to support venue-level sales efficiency
• Create clarity around expectations and invest in your team's growth and development

Stay Aligned with Sales Leadership

• Maintain alignment with Area Director and market venues through regular 1:1s, huddles, and sales meetings
• Keep leadership informed on pipeline health, priorities, and performance with consistency and transparency
• Bring solutions-first thinking to every conversation and escalation

CORE COMPETENCIES FOR SUCCESS

Drives Results

• | Consistently achieving results, even under tough circumstances.
• Pushes the venue sales team to achieve revenue targets through consistent performance and accountability
• Drives a track record of success through personal selling, team coaching, and pipeline oversight
• Fosters a sense of urgency for reaching goals and meeting deadlines at the venue level
• Leads the team to persist and maintain performance standards even during high-volume or challenging periods

Strategic Mindset

• | Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Clarifies the venue's sales strategy and ensures the team's efforts are prioritized to support it
• Creates plans that leverage market trends, competitive data, and account insights to drive growth
• Thinks beyond the day-to-day, balancing long-term account strategy with immediate pipeline execution
• Leads the team to pursue possibilities that will create sustainable revenue and client retention

Customer Focus

• | Building strong customer relationships and delivering customer-centric solutions.
• Holds the team accountable for delivering a best-in-class guest experience at every stage of the event lifecycle
• Gathers customer satisfaction input and uses it to identify service gaps and improvement opportunities
• Independently anticipates and meets emerging client needs before they become issues
• Aligns event execution and business processes to deliver on client expectations consistently

Ensures Accountability

• | Holding self and others accountable to meet commitments.
• Accepts responsibility for venue sales performance and acts decisively to drive improvement
• Holds self and team accountable for pipeline accuracy, BEO execution, and revenue targets
• Monitors key metrics and milestones to chart progress and adjusts approach when results lag
• Follows through on commitments to the team, clients, and venue leadership

Builds Effective Teams

• | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develops sales team through regular coaching, performance management, and workflow optimization
• Communicates clear goals, roles, and expectations to the team across all assigned venues
• Ensures the team has the right skills and leverages individual strengths to drive sales efficiency
• Rewards team efforts and create a culture of accountability, ownership, and continuous improvement

Qualifications

• 5+ years of progressive sales experience, including leadership of direct reports
• Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
• Proven success in high-volume events or hospitality sales environments
• Progressive, Relevant Experience Within The Hospitality Industry Preferred
• Strong proficiency in Salesforce or similar CRM; Excel and reporting tools
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
• Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
• Ability to occasionally lift, carry, and/or move up to 25 pounds
• Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically; including high-volume client outreach and internal team communications
• Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
• Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence

Sounds like a fit? We can’t wait to meet you!

Benefits

• Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.