Event Operations Manager Jobs in Toronto, ON (NOW HIRING)

As a valued member of the MLSERestaurants and Cateringteam, theManager, Catering & Event Operationsis responsible forleading the operational planning and execution of premium catering events throughout Scotiabank Arena. This role oversees the successful deliveryof corporate,socialand hospitalityevents across the arena's premiumspaces, whileproviding operational leadershipfor catered events throughout our venue(s).

Working closely with the Catering Sales Team, Culinary, Restaurant Operations, Scheduling, and Event Services teams, thisManagerensures exceptional guest experiences, operational excellence, financial accountability, and championship service standards across every event.

RESPONSIBILITIES

Event Operations

• Lead the planning and execution of premium catering events throughout Scotiabank Arena.

• Oversee event operations in premium clubs, suites, lounges, meeting spaces, and other hospitality venues throughout the arena.

• Provide operational leadership for catering events hosted at MLSE venues.

• Supportselectsoff-site catering events, including private residences, golf tournaments, community activations, and otherspecial eventsasrequired.

• Review Banquet Event Orders (BEOs) and ensure all event requirements are executed accurately.

• Coordinate staffing plans, rentals, equipment, decor, eventlogistics, and operational timelines.

• Prepare production sheets, setup diagrams, seating plans, timelines, and operational documentation.

• Conduct pre-event meetings and communicate expectations to supervisors and hourly staff.

• Work closely with the Scheduling team to ensurelabouris appropriately budgeted and scheduled while adhering to the Collective Bargaining Agreement (CBA).

• Partner with Culinary, Sales, Audio Visual, Security, Building Operations, Housekeeping, and other departments to ensure seamless event execution.

• Oversee food and beverage service, ensuring timing, presentation, and service standards are consistently met.

• Respond proactively to client and guest concerns, ensuring service recovery is handled professionally.

• Anticipate operational challenges and implement solutions before theyimpactthe guest experience.

• Ensure opening, service, and closing procedures are completed accurately and efficiently.

Leadership

• Lead, coach, mentor, and develop supervisors and hourly event teams.

• Foster a collaborative "One Team" culture while promoting accountability and operational excellence.

• Conduct performance coaching, development conversations, and annual performance reviews.

• Support recruitment, onboarding, training, succession planning, and ongoing employee development initiatives.

• Ensure teams consistently deliver MLSE's championship service standards.

QUALIFICATIONS

• 3+ years of progressive management experience within catering, hospitality, or event operations.

• Experience managing premium hospitality or large-scale catering operations in a sport, entertainment, hotel, conventioncentre, or similar high-volume environment.

• Demonstrated experience leading multiple concurrent events in a fast-paced environment.

• Strong financial acumen, includinglabourmanagement, event costing, and operational budgets.

• Experience working with event management software (Tripleseatpreferred).

• Strong knowledge of premium food and beverage service, banquet operations, and hospitality standards.

• Ability to adapt quickly in a dynamic, event-driven environment.

• Excellent organizational, interpersonal, presentation, and communication skills.

• An ongoing awareness and responsiveness to client satisfaction, withhigh expectationsfor quality.

• Confident user of MS Office, inventory, and POS programs- experience withTripleSeatan asset.

• Exceptional interpersonal, presentation, and communication skills.

• Demonstrated ability to build and develop professional relationships.

• Ability to communicate, motivate, and lead effectively.

• A proactive approach toward day-to-day activities and shifting demands.

• An effective problem solver, driven by results and alert to change.

• Shown to perform well under pressure; manage and lead multiple priorities simultaneously.

• Ensure compliance with all food safety, liquor licensing (AGCO), Smart Serve, WHMIS, Occupational Health & Safety, and MLSE operating standards.

• Skilled knowledge of food, wine,beerand spirits.

• Flexibility to work evenings,weekendsand holidays.

• Experience managing premium hospitality or large-scale catering operations in a sports, entertainment, hotel, or conventioncentreenvironmentwill be considered an asset.

Please apply by: Thursday, August 20.