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Join One of Michigan's Largest REALTOR® Associations

The Greater Metropolitan Association of REALTORS® (GMAR) is one of the largest local REALTOR® associations in Michigan, serving thousands of real estate professionals by providing industry-leading MLS services, education, advocacy, and member support.

We're looking for an enthusiastic, technology-minded MLS Member Support Specialist who enjoys helping others, solving problems, and learning new systems. If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in delivering accurate, timely support, we'd love to hear from you.

This position is ideal for someone who enjoys working with people, has strong technical aptitude, and is excited to become an expert on the tools and services our members use every day.

This is a hybrid position. Following the successful completion of onboarding and training, the position includes both in-office and remote work. Some regularly-scheduled evening and weekend remote support is required.

Benefits

We offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Short-Term and Long-Term Disability Insurance

• Life Insurance

• 401(k)

• Paid Time Off

• Hybrid work environment

Key Responsibilities

• Become a subject matter expert on GMAR's Multiple Listing Service (MLS) platform and SentriLock lockbox system.

• Deliver exceptional customer service by assisting members via phone, email, online chat, Microsoft Teams, and remote support.

• Troubleshoot MLS, SentriLock, and related technology issues while guiding members through solutions.

• Assist and train new members with MLS onboarding and educate members on system features and best practices.

• Process SentriLock lockbox orders.

• Assist with MLS compliance by reviewing violation reports, communicating with members, and processing corrections as needed.

• Manage member support requests through the Zoho Desk ticketing system by creating, updating, and resolving service tickets.

• Provide outstanding customer service by assisting members with membership questions, education registration, payments, reinstatements, and account updates.

• Assist members with purchases and questions related to the GMAR ToolShop.

• Collaborate with colleagues and provide support for special projects and association initiatives as needed.

Qualifications Required

• High school diploma or equivalent

• Experience in the real estate industry or with Multiple Listing Services (MLS)

• Experience providing technical support or software troubleshooting

• Familiarity with customer relationship management (CRM) or help desk ticketing systems

• Minimum of two years of customer service or sales experience

• Strong verbal and written communication skills

• Excellent customer service, interpersonal, and active listening skills

• Strong organizational, analytical, and problem-solving abilities

• Ability to prioritize multiple tasks while maintaining accuracy and attention to detail

• Intermediate proficiency with Microsoft Office applications, including Word, Outlook, Excel, Teams, SharePoint, and OneDrive wi

• Ability to quickly learn and adapt to new software platforms and technology

• Typing speed of at least 45 words per minute

• Professional demeanor with the ability to maintain strict confidentiality

What Makes You Successful in This Role

The ideal candidate is someone who:

• Enjoys helping people and providing exceptional customer service

• Learns new technology quickly and enjoys troubleshooting problems

• Communicates professionally and confidently with members and coworkers

• Thrives in a collaborative, team-oriented environment

• Takes initiative and follows through with a strong sense of urgency

• Maintains a positive attitude while managing multiple priorities in a fast-paced workplace

If you're looking for a rewarding opportunity where you can make a meaningful impact while supporting real estate professionals throughout Southeast Michigan, we encourage you to apply!