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Evening Remote Customer Service Representative Jobs

Openwork

Remote CSR

Houston, TX · Remote

$21/hr

Remote Bilingual Customer Service Representative ****All requirements listed below are non-negotiables. Please do NOT apply if you do not meet all the qualifications!*** Upcoming Project | Starting ...

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Evening Remote Customer Service Representative information

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How much do evening remote customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for evening remote customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an evening remote customer service representative do?

An Evening Remote Customer Service Representative handles customer inquiries, provides support, and resolves issues during evening hours while working from a remote location. Their duties often include answering phone calls, responding to emails or chats, processing orders, and assisting with account or product questions. This role is ideal for those who prefer flexible, non-traditional work hours and are comfortable using technology to communicate with customers and manage tasks from home.

What are the key skills and qualifications needed to thrive as an evening remote customer service representative, and why are they important?

To thrive as an Evening Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer literacy are typically required. Patience, active listening, and self-motivation help you excel in addressing customer concerns independently and empathetically. These skills ensure effective customer interactions, timely resolution of issues, and sustained client satisfaction in a remote work environment.

What are some common challenges faced by evening remote customer service representatives and how can they be managed?

Evening Remote Customer Service Representatives often encounter challenges such as handling a higher volume of customer inquiries during peak hours, managing work-life balance with non-traditional hours, and maintaining effective communication with team members who may work different shifts. Successful representatives develop strong time management skills, use digital communication tools to stay connected with their team, and practice self-care to avoid burnout. Employers typically offer training and resources to help navigate these challenges, ensuring representatives feel supported and engaged, even while working remotely in the evenings.

What is the difference between Evening Remote Customer Service Representative vs Customer Support Specialist?

AspectEvening Remote Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service or technical support experience
Work EnvironmentRemote, evening hours, customer interaction via phone or chatRemote or on-site, may include day shifts, customer or technical support
Industry UsageCommon in retail, telecom, and service industriesUsed across various industries including tech, retail, and healthcare
Search & Comparison IntentFocuses on evening remote customer service rolesBroader customer support roles, including technical support

The Evening Remote Customer Service Representative primarily handles customer inquiries during evening hours remotely, focusing on general customer service. Customer Support Specialist roles may include technical support and can occur during various shifts. Both roles require similar credentials and are used across multiple industries, but the Customer Support Specialist often involves more technical knowledge.

What cities are hiring for Evening Remote Customer Service Representative jobs?

Cities with the most Evening Remote Customer Service Representative job openings:

What are the most commonly searched types of Remote Customer Service Representative jobs?

The most popular types of Remote Customer Service Representative jobs are:

What states have the most Evening Remote Customer Service Representative jobs?

States with the most job openings for Evening Remote Customer Service Representative jobs include:

Evening Remote Customer Service Representative jobs near you

Remote Customer Service Representative - Pest Control Service Rep

Rowland Pest Management

Remote

$16 - $21/hr

Other

Retirement, PTO

Re-posted 22 days ago

Job description

Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time remote Customer Service Representative - Pest Control Service Rep to join our busy office team. Do you thrive when working in an upbeat, fast-paced office environment? Can you manage a variety of tasks and details without sacrificing quality customer service? Are you looking for an established company that supports its employees with continued growth and development opportunities? Can you see yourself having a job where you are valued and appreciated for your contributions? If so, please read on!
This full-time remote CSR position earns a competitive wage of $16.00 - $21.00 per hour. We provide excellent benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right Customer Service Representative - Pest Control Service Rep opportunity for you, apply today!
ABOUT ROWLAND PEST MANAGEMENT
We're a local family-operated company that proudly serves New Smyrna Beach and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.
We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - PEST CONTROL SERVICE REP
As a remote Customer Service Representative - Pest Control Service Rep for us, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services.
QUALIFICATIONS
  • 5+ years of verified customer service experience in a call center or similar fast-paced environment
  • Previous home services experience
  • Experienced in a general office, customer service, or sales role
  • Dispatch or routing experience
  • Strong verbal and written communication skills
  • Above average telephone skills and etiquette
  • The ability to work remotely

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus. Do you enjoy solving problems? Can you maintain positivity amidst changing work demands and pace? Are you self-motivated and detail-oriented? Do you bring positivity and energy to any situation? If yes, you might just be perfect for this CSR position!
ARE YOU READY TO JOIN OUR PEST CONTROL TEAM?
If you feel that you would be right for this remote Customer Service Representative - Pest Control Service Rep job, please fill out our initial 3-minute, mobile-friendly application. Please include your cover letter, resume, list of at least 3 references, and any other attributes that you think will be beneficial for this position in our pest control office. We look forward to meeting you!
Location: 32168

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