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How much do evening remote customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for evening remote customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Remote Customer Service Representative, and why are they important?

To thrive as an Evening Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer literacy are typically required. Patience, active listening, and self-motivation help you excel in addressing customer concerns independently and empathetically. These skills ensure effective customer interactions, timely resolution of issues, and sustained client satisfaction in a remote work environment.

What are some common challenges faced by Evening Remote Customer Service Representatives and how can they be managed?

Evening Remote Customer Service Representatives often encounter challenges such as handling a higher volume of customer inquiries during peak hours, managing work-life balance with non-traditional hours, and maintaining effective communication with team members who may work different shifts. Successful representatives develop strong time management skills, use digital communication tools to stay connected with their team, and practice self-care to avoid burnout. Employers typically offer training and resources to help navigate these challenges, ensuring representatives feel supported and engaged, even while working remotely in the evenings.

What does an Evening Remote Customer Service Representative do?

An Evening Remote Customer Service Representative handles customer inquiries, provides support, and resolves issues during evening hours while working from a remote location. Their duties often include answering phone calls, responding to emails or chats, processing orders, and assisting with account or product questions. This role is ideal for those who prefer flexible, non-traditional work hours and are comfortable using technology to communicate with customers and manage tasks from home.

What is the difference between Evening Remote Customer Service Representative vs Customer Support Specialist?

AspectEvening Remote Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service or technical support experience
Work EnvironmentRemote, evening hours, customer interaction via phone or chatRemote or on-site, may include day shifts, customer or technical support
Industry UsageCommon in retail, telecom, and service industriesUsed across various industries including tech, retail, and healthcare
Search & Comparison IntentFocuses on evening remote customer service rolesBroader customer support roles, including technical support

The Evening Remote Customer Service Representative primarily handles customer inquiries during evening hours remotely, focusing on general customer service. Customer Support Specialist roles may include technical support and can occur during various shifts. Both roles require similar credentials and are used across multiple industries, but the Customer Support Specialist often involves more technical knowledge.

What cities are hiring for Evening Remote Customer Service Representative jobs? Cities with the most Evening Remote Customer Service Representative job openings:
What are the most commonly searched types of Remote Customer Service Representative jobs? The most popular types of Remote Customer Service Representative jobs are:
What states have the most Evening Remote Customer Service Representative jobs? States with the most job openings for Evening Remote Customer Service Representative jobs include:
Evening Remote Customer Service Representative jobs near you
REMOTE Customer Service Representative

REMOTE Customer Service Representative

Advocacy Solutions

Plantation, FL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday - Friday from 8:00 am to 5:00 pm. This is a remote work from home position.
Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.
Essential Functions:
  • Interacts with customers via telephone, email, or in person to provide support and information on services.
  • Collects and enters information for services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Required Skills/Abilities:
  • Must be able to talk on the phone and type at the same time
  • Excellent reading, writing, and verbal communication skills including active listening
  • Must pass a background check and typing test with a minimum typing speed of 35WPM
  • Must have a quiet area for a home office away from noise and distractions
  • Service-oriented and able to resolve customer grievances
  • Proficient computer skills with the ability to learn new software
  • Ability to sit for a long period of time.
  • Reliable and dependable attendance.

Education and Experience:
  • This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred.
  • Telephone experience is required. Auto dialer experience is highly preferred.
  • Experience using computers and performing data-entry functions.
  • Bilingual ability in English and Spanish is a plus.

Physical Requirements:
  • Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements:
  • Not all positions are remote; some require that the employee work in the office.
  • Must have a desk, chair and basic essentials to work from home.
  • Must have a quiet work area without noise or distractions.
  • Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed.
  • Must be logged onto your work computer and able to answer calls during your normal work hours.
  • Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV

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