ZipRecruiter

Log In

1

Evening Patient Service Representative Jobs in Virginia

Inova

Patient Service Representative

Fairfax, VA · On-site

$18 - $23/hr

Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for ...

Inova

Patient Service Representative

Fairfax, VA · On-site

$17.72 - $39.40/hr

Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for ...

ZOLL LifeVest

Patient Service Representative

Roanoke, VA · On-site

$15 - $19/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Lynchburg, VA · On-site

$17 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Roanoke, VA · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Harrisonburg, VA · On-site

$16.25 - $20.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

Ballad Health

Patient Service Representative

Norton, VA · On-site

$15.50 - $22.09/hr

Patient Service Representative (8a-5p) - Norton, VA - 37301 Ballad Health Medical Associates | Clerical Support | Full Time Description Summary: The Patient Service Representative (PSR) greets all ...

ZOLL LifeVest

Patient Service Representative

Norton, VA · On-site

$17.50 - $22.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

next page

Showing results 1-20

All JobsEvening Patient Service Representative JobsEvening Patient Service Representative Jobs in Virginia

Evening Patient Service Representative information

See Virginia salary details

$13

$19

$26

How much do evening patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for evening patient service representative in Virginia is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.20 per hour, depending on experience, location, and employer.

What is an evening patient service representative?

Evening Patient Service Representatives are administrative professionals who work in healthcare settings, such as hospitals or clinics, during evening hours. They are responsible for greeting patients, answering phones, scheduling appointments, collecting patient information, and assisting with check-in and check-out processes. Their role is crucial for ensuring smooth patient flow and effective communication between patients and medical staff after regular business hours. They also handle insurance verification, manage patient records, and provide information about services or procedures. Excellent customer service and organizational skills are essential for this position.

What are the key skills and qualifications needed to thrive as an evening patient service representative?

To thrive as an Evening Patient Service Representative, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, appointment scheduling software, and multi-line phone systems is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in interactions with patients and healthcare staff. These skills ensure efficient, accurate service and a positive patient experience during evening shifts when support resources may be limited.

What are some common challenges faced by evening patient service representatives, and how can they be addressed?

Evening Patient Service Representatives often manage high call volumes and walk-in inquiries while working with limited on-site support, as many administrative staff leave after regular hours. This can make multitasking and prioritizing urgent patient needs essential skills for success. To address these challenges, it helps to develop strong communication abilities, stay organized, and build familiarity with clinic protocols. Teamwork is also key, as you will frequently coordinate with clinical staff and relay important information between patients and providers to ensure smooth operations during evening shifts.

What is the difference between Evening Patient Service Representative vs Patient Access Representative?

AspectEvening Patient Service RepresentativePatient Access Representative
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentEvening shifts in healthcare settings, hospitals, clinicsDaytime shifts in healthcare settings, hospitals, clinics
Employer & Industry UsageHospitals, outpatient clinics, healthcare facilitiesHospitals, outpatient clinics, healthcare facilities
Common Search & ComparisonOften compared based on shift timing and responsibilitiesSimilar roles focusing on patient check-in and scheduling

The Evening Patient Service Representative primarily works evening shifts, handling patient check-ins, scheduling, and customer service during non-standard hours. The Patient Access Representative typically works daytime hours with similar responsibilities. Both roles require strong communication skills and familiarity with healthcare systems, but their shift timings and specific duties may differ slightly based on the healthcare facility's needs.

How do I become an Evening Patient Service Representative?

To become an Evening Patient Service Representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings is often preferred, and familiarity with scheduling software or electronic health records can be beneficial. Training is usually provided on the job to familiarize new employees with specific procedures and systems.

What are the most commonly searched types of Patient Service Representative jobs in Virginia?

The most popular types of Patient Service Representative jobs in Virginia are:

Evening Patient Service Representative jobs near you

Patient Service Representative

Patient First

Fredericksburg, VA • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Patient First rating

7.4

Company rating: 7.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description

Patient Service Representative

Patient First is currently seeking full-time Patient Service Representatives for its newest Northern Virginia center in Fredericksburg, VA, scheduled to open late summer / early fall 2026.

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling Physician and Nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and Policy Manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

What Patient First employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply