We are seeking Help Desk Engineers to join our growing teams in Merced, CA and Stockton, CA. In this role, you will provide technical support and resolve computer-related issues for our clients in a fast-paced, customer-focused environment.
The roles are open to IT professionals with a minimum of one year of help desk experience, as well as seasoned IT professionals seeking growth within a structured support and escalation model. Experience working in a Managed Services Provider (MSP) environment is a plus.
Applicants must be able to pass a criminal background check, including clearance requirements for law enforcement-supported environments.
Key Responsibilities
- Provide technical support for computer hardware, software, and related systems across multiple clients
- Diagnose and resolve client issues via phone, remote tools, and occasional onsite support
- Prioritize, manage, and resolve support tickets from intake to resolution in a ticketing system
- Accurately document work performed, time spent, and resolution details using clear and professional notes
- Recommend hardware and software upgrades or improvements aligned with client needs and company standards
- Maintain a high level of customer service and professionalism during all client interactions
Qualifications
- Minimum one year of hands-on help desk or IT support experience
- Strong troubleshooting, analytical, and problem-solving skills across desktops, servers, applications, and basic networking
- Ability to manage multiple tickets while shifting priorities based on urgency and business impact
- Experience communicating technical information clearly to non-technical users and building client rapport
- Professional, positive, and customer-focused demeanor
- Ability to work independently while collaborating with teammates and escalation resources
Preferred (but not required)
- Experience working in a Managed Service Provider (MSP) environment
- Familiarity with remote support tools, ticketing systems, and technical documentation
- Interest in continued skill development and certifications, with company-sponsored training and certification exam support
Company Description
Mid Valley IT was founded in August 2007 on the simple philosophy that every organization, regardless of size and budget, should enjoy the success that comes from having world class IT. Our operational methods are equally simple; deliver the best quality products and services at a price that provides exceptional value for our clients. As a company we focus on providing complete outsourced technology solutions as well as consulting for organizations with internal IT staff. For all of our clients, we have become an integral and highly trusted part of their operations.
As a company we pride ourselves on listening to our customers’ needs and designing technology solutions that meet their unique requirements. We are proud to say that we have never had a customer dispute a bill, return a product, or initiate legal action against us. Our customers all feel that that even though they have outsourced their technology operations, they are still in complete control of their environments and direction.
All our services are done by our employees; we never allow access to customer networks to third party vendors, even for managed servers. We spend the time to educate our customers on changes we have made or suggest making to their systems, as well as changes outside their organization that have the potential to impact their technology program.
How we do business is responsible for the growth of our organization. Today Mid Valley IT supports thousands of users and computers spread across hundreds of work sites in California, Washington, Nevada, Utah, Arizona, Illinois, Wisconsin and Mexico.
We provide support to public agencies including local government, law enforcement and emergency services as well as supporting private sector space firms in the manufacturing, legal, transportation, communication, financial and retail spaces. We have a full product offering that includes support, management, procurement, planning, web services, forensics and legal support services.
