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Evening First Call Resolution Jobs in Miami, FL (NOW HIRING)

NPW Company

NPW Client Support Agent II

Hialeah, FL · On-site

$17 - $22.75/hr

Deliver exceptional customer service and strive for first-call resolution whenever possible. * Build and maintain strong customer relationships through outstanding service and sales support.

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. Maintain compliance with all departmental standards; policies and ...

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. Maintain compliance with all departmental standards; policies and ...

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. Maintain compliance with all departmental standards; policies and ...

VITAS Healthcare

Coordinator Patient Care

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

VITAS Healthcare

Coordinator Patient Care

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

VITAS Healthcare

Coordinator Patient Care

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

VITAS Healthcare

Coordinator Patient Care

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

VITAS Healthcare

Coordinator Patient Care

Hollywood, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

Cogeco

Specialist, Business Support

Miramar, FL · On-site

Proven customer service skills with a demonstrated track record of superior first-call resolution. * Demonstrated knowledge of Breezeline processes, internal procedures, or general telecommunications ...

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

... with first call resolution whenever possible. Escalate immediately as needed. • Maintain compliance with all departmental standards; policies and procedures, training and education, workforce ...

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

... with first call resolution whenever possible. Escalate immediately as needed. • Maintain compliance with all departmental standards; policies and procedures, training and education, workforce ...

VITAS Healthcare

CCC Dispatch Coordinator

Miramar, FL · On-site

... with first call resolution whenever possible. Escalate immediately as needed. • Maintain compliance with all departmental standards; policies and procedures, training and education, workforce ...

VITAS Healthcare

Patient Care Coordinator

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

Any information obtained should be to facilitate first call resolution avoiding the patient calling again for the same purpose and preventing unnecessary call transfer to another department.

City National Bank

Client Care Specialist I

Miami, FL · On-site

Meets performance targets, including key performance indicators (e.g., average handling time, first call resolution). * Distinguishes between user error and technical issues; escalates concerns to ...

VITAS Healthcare

Patient Care Coordinator

Miramar, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Becomes compliant with all departmental standards; policies and ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

$20/hr

Any information obtained should be to facilitate first call resolution avoiding the patient calling again for the same purpose and preventing unnecessary call transfer to another department.

VITAS Healthcare

Patient Care Coordinator

Hollywood, FL · On-site

$16 - $21/hr

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. Becomes compliant with all departmental standards; policies and ...

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Showing results 21-40

All JobsEvening First Call Resolution JobsEvening First Call Resolution Jobs in Miami, FL

Evening First Call Resolution information

See Miami, FL salary details

$12

$27

$53

How much do evening first call resolution jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for evening first call resolution in Miami, FL is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $34.47 per hour, depending on experience, location, and employer.

What is an Evening First Call Resolution specialist?

An Evening First Call Resolution specialist is a customer service professional who works evening shifts and is responsible for resolving customer inquiries or issues during the first contact. Their goal is to provide effective solutions without the need for follow-up calls or escalations, ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with company policies and procedures. Evening shifts are especially important for businesses that operate outside typical business hours or offer 24/7 support.

What are the most common challenges faced by Evening First Call Resolution specialists, and how can they be effectively managed?

Evening First Call Resolution specialists often face challenges such as handling high call volumes during peak hours, addressing complex customer issues with limited resources, and working with reduced support staff compared to daytime shifts. Effectively managing these challenges involves maintaining strong communication with team members, leveraging knowledge bases for quick problem-solving, and staying adaptable to changing priorities. Building expertise in the company's products and services, as well as developing strong listening and empathy skills, can help specialists provide efficient and satisfactory resolutions to customers during evening hours.

What is the difference between Evening First Call Resolution vs Customer Service Representative?

AspectEvening First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during evening hoursHandling customer inquiries and providing support across shifts
Work EnvironmentCall centers, customer support teams, evening shiftsCall centers, retail, or service industries, often full-time or part-time
CredentialsBasic customer service skills, communication skills, sometimes certifications in customer supportSame as Evening First Call Resolution, often with experience in customer service

While both roles involve customer interaction, Evening First Call Resolution emphasizes resolving issues on the first call during evening hours, focusing on efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries across various shifts, including evenings, but may not always prioritize first-call resolution. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as an Evening First Call Resolution specialist?

To thrive as an Evening First Call Resolution Specialist, you need strong problem-solving skills, customer service expertise, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues during evening hours, enhancing satisfaction, and maintaining company reputation.
What cities near Miami, FL are hiring for Evening First Call Resolution jobs? Cities near Miami, FL with the most Evening First Call Resolution job openings:
Evening First Call Resolution jobs near you
Infographic showing various Evening First Call Resolution job openings in Miami, FL as of July 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $57,134 per year, or $27.5 per hour.

NPW Client Support Agent II

NPW Company

Hialeah, FL • On-site

$17 - $22.75/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

Job description

NPW Client Support Agent II

NPW is a leader in the automotive aftermarket industry, dedicated to delivering exceptional customer service and innovative solutions. As we continue to grow, we are seeking a motivated, customer-focused Client Support Agent II to join our team.

The ideal candidate is proactive, detail-oriented, and passionate about helping customers. This role is responsible for handling customer inquiries via phone, email, and web platforms, processing orders and returns, resolving service issues, and supporting sales growth by strengthening existing customer relationships and identifying new business opportunities.

About NPW

NPW is a leading independent automotive aftermarket parts distributor with more than 500 employees and 50 company-owned locations across 14 states, including retail stores and distribution centers. Founded in 1969, NPW has achieved significant growth through strategic acquisitions and continued expansion, making it one of the industry's most trusted suppliers.

Key Responsibilities

  • Professionally and efficiently handle inbound customer service and sales calls.
  • Conduct outbound calls to strengthen customer relationships, support sales growth, and resolve customer concerns.
  • Respond promptly to customer inquiries received via phone, email, and web channels.
  • Provide timely and professional support to truck and traditional automotive customers.
  • Assist customers throughout the sales process by answering questions and providing product information.
  • Accurately identify and source automotive parts using catalog systems and industry knowledge.
  • Process customer orders, quotations, returns, and inquiries with a high level of accuracy.
  • Deliver exceptional customer service and strive for first-call resolution whenever possible.
  • Build and maintain strong customer relationships through outstanding service and sales support.
  • Collaborate effectively with team members, departments, and branch locations to meet customer needs.
  • Escalate issues to management when necessary and contribute to a team-oriented work environment.
  • Meet productivity and performance standards established by management.
  • Maintain company equipment and resources responsibly.
  • Keep the workspace clean, organized, and professional.
  • Follow all company safety policies and procedures.
  • Perform additional duties as assigned.

Qualifications & Skills

  • Previous customer service experience required.
  • Automotive industry experience preferred.
  • Strong understanding of automotive parts and repair processes.
  • Experience using automotive catalog systems is a plus.
  • Proficiency with Windows-based software applications.
  • Professional phone etiquette and strong customer service skills.
  • Excellent verbal and written communication abilities.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask and perform effectively in a fast-paced environment.
  • Demonstrated interpersonal skills, including active listening, empathy, and teamwork.
  • Ability to provide accurate, efficient support while meeting productivity expectations.

Physical Requirements

  • Occasionally lift and/or move up to 20 pounds without assistance.
  • Occasionally lift and/or move up to 50 pounds without assistance.
  • Regularly sit, stand, read, communicate, and listen.
  • Occasionally walk, bend, reach, and use hands and arms to perform job functions.

Benefits

  • Paid Time Off (PTO)
  • Health Benefits
  • Employee Purchase Program
  • Weekly Pay
  • 401(k) Retirement Plan
  • Career Advancement Opportunities

If you're looking for a rewarding career with a growing company that offers stability, professional development, and opportunities for advancement, National Performance Warehouse (NPW) is the place for you.

NPW is a drug-free workplace.

NPW proudly participates in E-Verify. All employment offers are contingent upon verification of eligibility to work in the United States. Qualified candidates must successfully complete a pre-employment drug screening.

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