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Evening Customer Service Representative Teleperformance Jobs in Indiana

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

PLS

Customer Service Representative

East Chicago, IN · On-site

$15.50 - $21/hr

Customer Service Representative Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering ...

U-Haul

Customer Service Representative

Richmond, IN

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Clarksville, IN · On-site

$14.50 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

dbi

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Richmond, IN · On-site

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

South Bend, IN

$15.75 - $21.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Richmond, IN

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

South Bend, IN

$15.75 - $21.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Muncie, IN · On-site

$14.75 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

New

Ritchie Bros.

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

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Showing results 21-40

All JobsEvening Customer Service Representative Teleperformance JobsEvening Customer Service Representative Teleperformance Jobs in Indiana

Evening Customer Service Representative Teleperformance information

What is the difference between Evening Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectEvening Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or higher, customer service skills
Work EnvironmentCall centers, remote or on-site, evening shiftsCall centers, remote or on-site, varied shifts including evenings
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry

Both roles involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that Evening Customer Service Representatives at Teleperformance typically work specifically for the Teleperformance client, focusing on evening shifts, while Customer Support Specialists may work for various companies with flexible schedules. Both roles are essential in customer service, with overlapping skills and environments.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Indiana? The most popular types of Customer Service Representative Teleperformance jobs in Indiana are:
What are popular job titles related to Evening Customer Service Representative Teleperformance jobs in Indiana? For Evening Customer Service Representative Teleperformance jobs in Indiana, the most frequently searched job titles are:
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What cities in Indiana are hiring for Evening Customer Service Representative Teleperformance jobs? Cities in Indiana with the most Evening Customer Service Representative Teleperformance job openings:
Evening Customer Service Representative Teleperformance jobs near you

Customer Service Representative

J&B Medical Supply Co Inc

Mishawaka, IN

$14.75 - $20/hr

Full-time

Re-posted 24 days ago

Job description

Description

Department: Customer Service 

Location: Mishawaka

Classification: Non-exempt

Reports to: Manager of Customer Service



Summary:

Representatives will require the ability to multi-task and utilize multiple computer applications to access and enter data in member accounts. Representatives will also be required to conduct themselves in a HIPAA compliant and ethical manner. Duties include, but are not limited to: Incoming and outgoing calls, new account creation, insurance verification, document processing, order set up and management. Representatives will be required to communicate professionally with members, caregivers, guardians, medical professionals, and co-workers.  

Essential Functions:

  1. Handle a variety of incoming calls regarding new and/or existing members/caregivers needs
  2. Ability to multitask using multiple computer applications/programs
  3. Review/Update all demographic and personal health information in the member's account, including but not limited to the following: address - both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc.
  4. Access and enter data in existing patient accounts following HIPAA guidelines.
  5. Insurance verification following established verification processes.
  6. Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs.
  7. Document all interactions in patient medical records for proper record keeping (account notes).
  8. Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
  9. Fax and review incoming documentation as needed
  10. Communication with patient or caregiver to keep up to date on account statuses
  11. Liaise with Team Support or Team Lead as needed for all important matters that require supervisor approval or intervention.
  12. Utilize the Customer Service Wiki daily for processes, procedure, insurance guidelines, product and company information.
  13. Build proficiency and strong knowledge base on all product lines serviced.
  14. Makes suggestions for process improvements and assists with projects as able.
  15. Submit reports and productivity tracking to leaders as requested.
  16. Track attendance and submit all applicable requests using the attendance system.
  17. Follow established building entry, compliance and system security policies. 
  18. Adhere to all Nondiscrimination and Accessibility guidelines.
  19. Knowledge of all aspects of the company including cash sales, department structure, accessibility tools, websites, etc. 


Key Competencies:

  1. Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Nimble Learning
  6. Being Resilient
  7. Resourcefulness
  8. Self-Development
  9. Instills Trust


Requirements

Supervisory Responsibilities:

The Customer Service Representative has no supervisory responsibilities.  


Work Environment:

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.  


Position Type:

This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands.  


Travel: This position does not require travel.


Required Education and Experience:

  1. High school diploma or GED

Other Duties:

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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