Mayaguez, PR · Remote
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Able to look for data entry differences Following written directions (emails, SOP documents) Self ...
Mayaguez, PR · Remote
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Able to look for data entry differences Following written directions (emails, SOP documents) Self ...
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering ... Ability to think quickly and logically to ensure expedient response to customer inquiries * Must ...
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PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering ... Ability to think quickly and logically to ensure expedient response to customer inquiries * Must ...
Mayaguez, PR · On-site
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Able to look for data entry differences Following written directions (emails, SOP documents) Self ...
Mayaguez, PR · On-site
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Able to look for data entry differences Following written directions (emails, SOP documents) Self ...
Mayaguez, PR · On-site
$12 - $13/hr
Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may ... service environment; or any combination of education and experience which would provide an ...
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Mayaguez, PR · On-site
$12 - $13/hr
Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may ... service environment; or any combination of education and experience which would provide an ...
Ponce, PR · On-site
$15 - $17/hr
Respond to inbound telephone calls, emails, and other approved communication channels. * Conduct ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.
Ponce, PR · On-site
$15 - $17/hr
Respond to inbound telephone calls, emails, and other approved communication channels. * Conduct ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.
Ponce, PR · On-site
$15 - $17/hr
Respond to inbound telephone calls, emails, and other approved communication channels. * Conduct ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.
Ponce, PR · On-site
$15 - $17/hr
Respond to inbound telephone calls, emails, and other approved communication channels. * Conduct ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.
Handle incoming calls, emails, and other customer interactions in both English and Spanish. * Enter ... Meet key service metrics including response time, customer satisfaction, and order accuracy.
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Handle incoming calls, emails, and other customer interactions in both English and Spanish. * Enter ... Meet key service metrics including response time, customer satisfaction, and order accuracy.
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
Quick apply
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling ... Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax). * Process and ...
$12.75 - $16.50/hr
POSITION SUMMARY: The Logistics & Customer Service Coordinator will play a crucial role in ... Answering emails and customer inquiries in a professional and timely manner. Order Management:
$12.75 - $16.50/hr
POSITION SUMMARY: The Logistics & Customer Service Coordinator will play a crucial role in ... Answering emails and customer inquiries in a professional and timely manner. Order Management:
PR · On-site
$15.50 - $21/hr
A cargo de asistir al equipo de Ventas en la entrada de órdenes recibidas, mediante comunicación verbal, telefónica, email o fax de acuerdo con las necesidades particulares o corporativas.
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PR · On-site
$15.50 - $21/hr
A cargo de asistir al equipo de Ventas en la entrada de órdenes recibidas, mediante comunicación verbal, telefónica, email o fax de acuerdo con las necesidades particulares o corporativas.
San Juan, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
San Juan, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
San Juan, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
San Juan, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
Bayamon, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
Bayamon, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
Bayamon, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
Bayamon, PR · On-site
$13.30 - $18.60/hr
Review and understand the Store Emergency Response Guide * Wear a complete Company approved uniform ... customer service via a Company issued radio * Observe and report any suspicious behavior or ...
PR · On-site
$13.50 - $17/hr
... customers via email or physical document, as applicable, keeping the personnel assigned to the ... Fully and consistently comply with the quality, time, response, and execution parameters ...
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PR · On-site
$13.50 - $17/hr
... customers via email or physical document, as applicable, keeping the personnel assigned to the ... Fully and consistently comply with the quality, time, response, and execution parameters ...
Catano, PR · On-site
$14.14 - $21.21/hr
Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue ... Examples include critical delivery and emergency response. * This role provides mentorship and ...
Catano, PR · On-site
$14.14 - $21.21/hr
Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue ... Examples include critical delivery and emergency response. * This role provides mentorship and ...
$19.25 - $24.25/hr
Maintain strong customer communication throughout the request lifecycle Operational ... May require occasional evening, weekend, or holiday work to support move activities, workplace ...
$19.25 - $24.25/hr
Maintain strong customer communication throughout the request lifecycle Operational ... May require occasional evening, weekend, or holiday work to support move activities, workplace ...
Juncos, PR · On-site
$19.25 - $24.25/hr
Maintain strong customer communication throughout the request lifecycle Operational ... May require occasional evening, weekend, or holiday work to support move activities, workplace ...
Juncos, PR · On-site
$19.25 - $24.25/hr
Maintain strong customer communication throughout the request lifecycle Operational ... May require occasional evening, weekend, or holiday work to support move activities, workplace ...
| Aspect | Evening Customer Service Email Response | Customer Support Representative |
|---|---|---|
| Work Hours | Primarily evening shifts, often part-time or flexible | Typically full-time, standard business hours or shift-based |
| Communication Mode | Primarily email and written correspondence | Phone, chat, email, and in-person interactions |
| Work Environment | Remote or office-based, focused on written communication | Office, call centers, or remote, with varied communication channels |
| Required Skills | Excellent written communication, patience, and attention to detail | Strong communication, problem-solving, and multitasking skills |
While both roles involve assisting customers, the Evening Customer Service Email Response focuses on handling customer inquiries via email during evening hours, emphasizing written communication. In contrast, a Customer Support Representative interacts through multiple channels and may work during regular or varied hours, providing more comprehensive support across different platforms.
The most popular types of Customer Service Email Response jobs in Puerto Rico are:
$16 - $21.75/hr
Full-time
Posted 7 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
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