Europe Virtual Assistant Jobs in Riverside, CA (NOW HIRING)

* Troubleshooting and repairing hardware issues; 

* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; 

* Preventative maintenance (e.g., lifecycle);  

* Troubleshooting HW issues on end user devices; 

* Proper utilization of ServiceNow;  

* ServiceNow queue management and Ticket follow-up; 

* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;  

* Critical project support that involves hardware and/or high-touch user experience;

* Perform comprehensive site hardware asset inventory;  

* Maintain consumable device inventory count; 

* Conduct spare part and loaner pool management; 

* Support IMACR/D requests; 

* Engage OEM for warranty repairs and follow up on status; 

* Escort OEM technicians onsite when needed. 

* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.  

* Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed:

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
•  Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

1 year min. experience with:

*  Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;

*  Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;

*  Active Directory

* Deploying IT equipment (Windows, Mac); 

* Imaging and staging PCs;

* Managing the equipment inventory and lifecycle;

* Migrating End User data;

* Moving in scope IT equipment; 

* Collecting and coordinating disposal of in scope IT equipment;

* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.