Euc Support Manager Jobs (NOW HIRING)

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We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

EUC Engineer - Job Description
Role Summary
The End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing the enterprise end user technology environment. This role oversees the configuration, deployment, and lifecycle management of desktops, mobile devices, applications, operating system images, and related EUC platforms such as Intune, SCCM, Active Directory, and JAMF. The engineer ensures reliable end user services, compliance with standards, and continuous improvement of workplace technology
Key Responsibilities
1. Standard Operating Environment (SOE)
    Create and maintain SOE images aligned with client standards.
    Develop new SOE configuration image projects.
    Manage, maintain, and update existing software images.
    Perform unit testing and quality assurance on images.
    Validate images for software conflicts and compatibility issues.
    Conduct malware protection activities during image creation.
    Perform installation, integration, and functional testing.
    Update ITSM records upon successful image execution.
    Document all SOE configurations and build procedures.
2. Platform Engineering (Intune Administration)
    Recommend EUC platform standards, architecture, and design.
    Provide portfolio recommendations on desktop applications and consolidation efforts.
    Test compatibility of new standards with existing infrastructure.
    Document exceptions to standards.
    Conduct product/tool evaluations for EUC technologies.
    Track and document activities within ITSM.
3. Software Distribution & Management (Intune/SCCM)
    Develop standards for software packaging and distribution.
    Create deployment ready software packages (MSI/intunewin/etc.).
    Perform pre deployment testing for all software packages.
    Ensure compliance with software licensing requirements.
    Schedule and execute software deployments.
    Monitor distribution success and resolve installation failures.
    Maintain up to date software distribution documentation.
    Report distribution metrics and performance.
4. Mobile Device Management (Intune MDM)
    Configure and administer the MDM platform.
    Develop and maintain device enrollment procedures.
    Configure and manage device security policies and compliance rules.
    Deploy and manage mobile applications.
    Monitor compliance status and generate compliance reports.
    Maintain MDM documentation.
    Provide user support for device enrollment and configuration.
5. Active Directory Management
    Implement and maintain AD security controls.
    Monitor AD services, performance, and policies.
    Create and modify Group Policy Objects (GPOs).
    Optimize GPO design, structure, and performance.
    Maintain AD documentation.
    Generate periodic AD security and compliance reports.
    Conduct periodic AD health checks.
6. Apple Device Management (JAMF)
(You had only "JAMF" listed; below is the completed section based on industry standards - let me know if you want it tailored.)
    Administer and maintain JAMF Pro for macOS/iOS devices.
    Create and deploy configuration profiles and policies.
    Package, test, and deploy macOS applications.
    Integrate JAMF with identity/security systems as needed.
    Monitor device compliance and inventory.
    Troubleshoot enrollment and device management issues.
    Maintain documentation for all JAMF-related processes.
Required Skills & Qualifications
    Strong experience with Microsoft Intune, SCCM/MECM, and Windows OS engineering.
    Experience with SOE image creation, maintenance, and deployment.
    Hands-on experience with software packaging and endpoint security.
    Knowledge of Active Directory, GPO management, and identity services.
    Experience with mobile device management and security compliance.
    Familiarity with JAMF for macOS/iOS environments.
    Proficiency with PowerShell scripting for automation.
    Strong troubleshooting, analytical thinking, and documentation skills.

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.