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Ets Operation Supervisor Jobs (NOW HIRING)

Solidifi Title & Closing LLC

Manager, ETS

Buffalo, NY · On-site

$82K - $95K/yr

Enterprise Technology Services (ETS) Location : Buffalo, New York Company URL: About the Role The ... IT operations role, with at least 2 years in a supervisory or team lead capacity. * Strong ...

Solidifi Title & Closing LLC

Manager, ETS

Buffalo, NY · On-site

$82K - $95K/yr

Enterprise Technology Services (ETS) Location : Buffalo, New York Company URL: About the Role The ... IT operations role, with at least 2 years in a supervisory or team lead capacity. * Strong ...

Solidifi US Inc.

Manager, ETS

Buffalo, NY · On-site

$82K - $95K/yr

Enterprise Technology Services (ETS) The Manager, Helpdesk is a hands‑on lead role responsible ... IT operations role, with at least 2 years in a supervisory or team lead capacity. * Strong ...

ETS

Rope Access & Rigging Technician

Nashville, TN · On-site

$40 - $50/hr

... ETS) is seeking an experienced Rope Access and Rigging Professional to join our team on the ... operations involving cranes, including controlled load transfers from cranes to temporary or ...

Durex Industries

Supervisor, Forming 1st Shift

Cary, IL · On-site

$30 - $35/hr

... ETS), part of Spirax Group, creates electrical process heating andtemperature management solutions ... This role serves as a key operational liaison between departments, supporting production flow ...

Chromalox

Supervisor, Forming 1st Shift

Cary, IL · On-site

$30 - $35/hr

... ETS), part of Spirax Group, creates electrical process heating andtemperature management solutions ... This role serves as a key operational liaison between departments, supporting production flow ...

Stronghold Specialty, Ltd

ETS - FOREMAN

La Porte, TX · On-site

Team leader for all rescue operations. 16. Follow all Company Safety, Quality Control/ Quality ... Supervisory Responsibility This position will have supervisory responsibilities. Other Duties ...

CYNET SYSTEMS

Administrative Assistant IV

Carlsbad, CA · On-site

$38 - $43/hr

Provides administrative and operational support to the Operations & Engineering (O&E) Supervisor ... Maintains tracking of ETS AED inspections and related compliance requirements, ensuring records are ...

Stronghold Specialty, Ltd

ETS - FOREMAN

La Porte, TX · On-site

Team leader for all rescue operations. 16. Follow all Company Safety, Quality Control/ Quality ... Supervisory Responsibility This position will have supervisory responsibilities. Other Duties ...

Stronghold Companies

ETS - EXPEDITOR

La Porte, TX · On-site

Confer with department supervisors/project managers/operations managers to determine overdue material and parts and to inform supervisors and management of material status. * Direct warehouse staff ...

Durex Industries

3rd Shift CNC Supervisor

Cary, IL · On-site

$30 - $35/hr

... ETS), part of Spirax Group, creates electrical process heating andtemperature management solutions ... AS Degree in operations a plus. * Previous manufacturing experience in a discrete process ...

Durex Industries

3rd Shift CNC Supervisor

Cary, IL · On-site

$30 - $35/hr

... ETS), part of Spirax Group, creates electrical process heating andtemperature management solutions ... AS Degree in operations a plus. * Previous manufacturing experience in a discrete process ...

Durex Industries

3rd Shift CNC Supervisor

Cary, IL · On-site

$30 - $35/hr

... ETS), part of Spirax Group, creates electrical process heating andtemperature management solutions ... AS Degree in operations a plus. * Previous manufacturing experience in a discrete process ...

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Ets Operation Supervisor information

What does an ETS Operation Supervisor do?

An ETS Operation Supervisor is responsible for overseeing the day-to-day operations of the Energy Transfer System (ETS). Their main duties include supervising staff, ensuring compliance with safety protocols, monitoring system performance, and coordinating maintenance activities. They play a key role in troubleshooting operational issues and implementing process improvements to optimize efficiency and reliability. Effective communication and leadership are essential for this position, as it often involves coordinating with other departments and managing emergency situations.

What are the key skills and qualifications needed to thrive as an ETS Operation Supervisor?

To thrive as an ETS Operation Supervisor, you need strong leadership abilities, operational management experience, and a background in logistics or transportation, often supported by a relevant bachelor's degree. Familiarity with scheduling software, fleet management systems, and safety compliance tools is typically required. Excellent communication, problem-solving, and team coordination skills help drive performance and resolve operational challenges. These skills ensure efficient daily operations, compliance with safety standards, and effective team management in a dynamic environment.

What are some typical challenges an ETS Operation Supervisor may face when managing a team, and how can they address them?

As an ETS Operation Supervisor, you may encounter challenges such as coordinating schedules across multiple shifts, ensuring compliance with operational procedures, and addressing equipment or system malfunctions promptly. Balancing productivity targets while maintaining team morale and safety can also be demanding. Successful supervisors proactively communicate with their teams, foster a collaborative environment, and stay adaptable to shifting priorities to overcome these challenges effectively.

What are popular job titles related to Ets Operation Supervisor jobs?

For Ets Operation Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Ets Operation Supervisor job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Manager, ETS

Buffalo, NY • On-site

Solidifi Title & Closing LLC
See more jobs at Solidifi Title & Closing LLCexternal

$82K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Job Title: Manager, Helpdesk

Department: Enterprise Technology Services (ETS)

Location : Buffalo, New York

Company URL: http://www.solidifi.com

 

About the Role

The Manager, Helpdesk is a hands-on lead role responsible for overseeing the day-to-day operations of the IT Helpdesk within Enterprise Technology Services (ETS). This role leads a team of System Support Analysts to deliver consistent, high-quality technical support for the enabling technologies used by our end users.


Responsibilities

Helpdesk Operations & Service Delivery
  • Own and manage daily helpdesk operations, including ticket intake, prioritization, assignment, escalation, and resolution within defined service expectations.
  • Monitor and improve response and resolution performance to ensure consistent, timely support for end users.
  • Manage the ticketing system to ensure requests are properly categorized, tracked, and reported on.
  • Develop and maintain standardized workflows, escalation procedures, and troubleshooting guides to improve first-contact resolution and consistency.
Team Leadership & Development
  • Lead, mentor, and evaluate the performance of helpdesk staff, fostering a culture of accountability, collaboration, and continuous improvement.
  • Develop and implement training plans to keep team skills current across supported platforms and tools.
  • Manage staffing levels, scheduling, and workload distribution to meet service demand across business hours.
  • Conduct regular one-on-ones, team meetings, and performance reviews to set expectations and support employee growth.
Metrics, Reporting & Continuous Improvement
  • Track and report on key performance indicators such as first-contact resolution, response and resolution time, ticket volume, and customer satisfaction.
  • Provide regular reporting on helpdesk productivity, trends, and service performance to IT leadership.
  • Identify recurring issues and recommend process, tooling, or training improvements to reduce ticket volume and improve the end-user experience.
  • Drive adoption of automation, self-service tools, and knowledge content to increase efficiency and empower end users.
Enabling Technologies Support
  • Ensure the helpdesk team provides effective support for the organization’s enabling technologies, including:
    • Microsoft 365, including Copilot adoption support
    • Microsoft Azure and Azure Virtual Desktop
    • VMware virtualization environments
    • Cisco Cloud calling
    • Ticketing and ITSM platforms
  • Manage and maintain the helpdesk knowledge base and end-user self-service portal to ensure accuracy and usability.
Escalation Management & Cross-Functional Collaboration
  • Serve as the primary escalation point for complex or high-severity issues, ensuring timely resolution and clear communication to affected users and leadership.
  • Collaborate with Tier 2 and Tier 3 support teams to resolve escalated incidents and support root cause analysis.
  • Partner with IT and business teams to support technology rollouts, migrations, and organizational initiatives.
Strategic Alignment
  • Align helpdesk operations with enterprise technology priorities, including digital employee experience, workplace AI adoption, and end-user computing initiatives.
  • Provide input into technology planning, tool selection, and budget discussions related to end-user support.
  • Plan for scalability as ticket volume and complexity grow with the organization.


Skills and Expertise 

  • 5+ years of experience in a helpdesk, technical support, or IT operations role, with at least 2 years in a supervisory or team lead capacity.
  • Strong technical background across Microsoft 365, Azure AVD, VMware, and Cisco
  • Experience managing ticketing systems and ITSM processes.
  • Demonstrated ability to develop service standards, track KPIs, and drive continuous improvement.
  • Strong analytical and troubleshooting skills with attention to detail.
  • Excellent communication and interpersonal skills, with the ability to translate technical issues into clear, practical guidance.
  • Demonstrated initiative, ownership, and a strong customer-service mindset.
Preferred Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • ITIL Foundation certification or equivalent ITSM framework experience.
  • Experience supporting enabling technologies in a financial services or professional services environment.
  • Familiarity with automation, AI-driven support solutions, and self-service portal management.



The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.


About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.


Benefits 

We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance (basic and voluntary), short- and long-term disability coverage, FSA plan, 401(k) with company match, Wellness webinars, employee assistance programs, paid time off, volunteer time off, and paid holidays.


Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.