Esper Jobs in Washington (NOW HIRING)

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Job Overview
The Senior Engineer, Device Hardware & Fleet Platform is responsible for ensuring reliability, performance, and scalability of a large, distributed fleet of Android devices deployed in Rideshare environments. This role combines hardware engineering, device troubleshooting, and fleet reliability ownership to maintain high uptime across 200K+ devices. The engineer partners with software, device management, and operations teams to diagnose issues, improve hardware standards, and optimize device performance in real-world conditions.
This role also owns evaluation and implementation of enterprise device management (MDM/EMM) solutions to enable remote diagnostics, improve update reliability, and scale device operations. The position requires strong technical judgment, cross-functional collaboration, and ownership of device platform strategy.
Job Responsibilities:

• Own end-to-end hardware performance and reliability of Android device fleet, including monitoring, diagnostics, and issue resolution.
• Lead hardware troubleshooting and root cause analysis for field issues (battery, thermal, display, connectivity, power).
• Evaluate, implement, and optimize enterprise MDM/EMM solutions (e.g., Esper) to improve remote access, observability, and OTA update reliability.
• Define and validate hardware standards and specifications for new device models; conduct benchmarking and certification.
• Partner with Android software, backend, and device management teams to resolve hardware-software integration issues.
• Manage vendor relationships (OEMs, hardware suppliers, MDM providers), including evaluation, escalation, and performance management).
• Evaluate tradeoffs between GMS-certified and non-GMS devices, including impact on application compatibility, update delivery, operational complexity, and total cost of ownership.
• Drive hardware lifecycle strategy including procurement guidance, failure tracking, replacement strategy, and end-of-life planning.
• Review and validate compatibility of ancillary equipment (e.g., charging systems, mounts, cables) to ensure reliable device operation in field environments.

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Engineering, Electrical Engineering, or related field (Preferred)
• 4-7 years Experience in hardware engineering, device reliability, IoT/edge systems, and Android based devices (tablets, phones, embedded systems) (Required)
• 4-7 years experience Hands-on experience troubleshooting hardware issues in production environments (battery, thermal, connectivity, etc.) (Required)
• 4-7 years Experience with Google Mobile Services (GMS) certification requirements and Android device compliance (CTS, GTS, VTS). (Required)
• 4-7 years Experience with MDM/EMM platforms (e.g., Esper, AirWatch, Intune) including device control and OTA updates. (Required)
• 4-7 years Experience working with external hardware vendors/OEMs and managing device quality. (Required)

Knowledge, Skills and Abilities:

• Hardware Troubleshooting & Diagnostics: Deep expertise diagnosing hardware issues across power, battery, thermals, display, and connectivity.
• Android Device Ecosystem: Understanding of Android OS, firmware, drivers, and hardware-software interaction.
• Android Certification & Compliance: Understanding of GMS certification processes (CTS, GTS), Play Services dependencies, and implications of non-GMS devices on functionality, updates, and scalability
• Device Management Platforms (MDM/EMM): Experience implementing and managing enterprise device platforms, including remote access and OTA orchestration.
• Fleet Reliability Engineering: Ability to analyze telemetry, identify failure trends, and improve uptime across large, distributed fleets.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $108,000 - $194,700
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ356646&paradox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
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