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Escrow Account Manager information

What is an escrow account manager?

Escrow Account Managers are professionals responsible for overseeing and managing escrow accounts, which are third-party accounts used to hold funds during real estate transactions or other financial agreements. Their main duties include coordinating with buyers, sellers, lenders, and real estate agents to ensure all contractual obligations are met before funds are released. They handle documentation, compliance checks, and disbursement of funds, ensuring transactions are secure and transparent. Escrow Account Managers play a vital role in reducing risks for all parties involved in a transaction.

What are the key skills and qualifications needed to thrive as an escrow account manager?

To thrive as an Escrow Account Manager, you need a thorough understanding of escrow processes, real estate transactions, and financial regulations, often supported by experience in banking or real estate and a relevant degree. Familiarity with escrow management software, document management systems, and compliance platforms is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help build trust with clients and coordinate between multiple parties. These skills are essential for ensuring accuracy, regulatory compliance, and smooth transaction closures in a high-stakes environment.

What are some common challenges faced by escrow account managers, and how can they be addressed?

Escrow Account Managers often encounter challenges such as managing multiple transactions simultaneously, ensuring compliance with strict regulatory requirements, and maintaining clear communication between all parties involved. Balancing these responsibilities requires strong organizational skills and attention to detail. Proactively using workflow management tools, staying updated on industry regulations, and fostering transparent communication with clients, lenders, and agents can help address these challenges and ensure smooth transaction closures.

What is the difference between Escrow Account Manager vs Escrow Officer?

AspectEscrow Account ManagerEscrow Officer
CredentialsReal estate license, escrow certificationReal estate license, escrow certification
Work EnvironmentBanking, escrow companies, real estate firmsTitle companies, escrow firms, real estate agencies
ResponsibilitiesManaging escrow accounts, client communication, account reconciliationPreparing escrow documents, closing transactions, verifying funds

Both roles require similar credentials and work in related environments within the real estate and banking industries. The Escrow Account Manager focuses on managing escrow accounts and client relations, while the Escrow Officer handles transaction closings and document preparation. Understanding these distinctions helps clarify career paths and job expectations in the escrow industry.

What is escrow account management?

Escrow account management involves overseeing and maintaining escrow accounts, which are specialized accounts used to hold funds securely during transactions such as real estate deals. An escrow account manager ensures funds are collected, disbursed, and recorded accurately according to the terms of the agreement, often using escrow software and requiring attention to detail and compliance with regulations.

What are popular job titles related to Escrow Account Manager jobs in Kansas?

For Escrow Account Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Escrow Account Manager jobs in Kansas look for?

The top searched job categories for Escrow Account Manager jobs in Kansas are:

What cities in Kansas are hiring for Escrow Account Manager jobs?

Cities in Kansas with the most Escrow Account Manager job openings:

Escrow Account Manager jobs near you
Infographic showing various Escrow Account Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Commercial Real Estate Account Manager

Overland Park, KS • On-site

KeyBank
Banking and Credit Intermediation • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

51st of 173 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about KeyBankexternal

$57K - $87K/yr

Full-time

Re-posted 22 days ago

Job description

Location:
11501 Outlook Street, Overland Park Kansas
JOB BRIEF (PURPOSE)
Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.
We offer Account Manager Positions across three core verticals:
CMBS & SASB
  • Commercial Mortgage Backed Securities
  • Single Asset Single Borrower

Agency
  • Freddie Mac
  • Fannie Mae
  • Ginnie Mae
  • HUD
  • Full Asset Management

Institutional
  • Interim | Balance Sheet Lenders
  • Life & Pension | Foreign Lenders
  • CLOs | ABS | P3
  • Debt Funds | Repo Servicing
  • Net Lease REITs

*Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.
ESSENTIAL JOB FUNCTIONS
  • Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
  • Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
  • Monitor and administer the posting of all loan payments in accordance with the loan documents.
  • Monitor and collect delinquencies.
  • Review and process reserve disbursements in accordance with the reserve agreements.
  • Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
  • Input and maintain loan and collateral data in the loan servicing system and RECWeb.

MARGINAL OR PERIPHERAL FUNCTIONS
  • Administer all borrower inquiries and requests.
  • Assist with special projects
  • Train new employees

REQUIRED QUALIFICATIONS
  • Four-year college degree or experience commensurate with position grade
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Efficient in the use of Microsoft Word, Excel and Outlook

PREFERRED QUALIFICATIONS
  • Experience in commercial mortgage loan servicing and/or underwriting
  • Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs
  • Real estate law, appraisal, accounting/auditing
  • Legal document review and interpretation
  • Experience with McCracken/Strategy and RECWeb loan servicing system

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 11/19/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid
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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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