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Escalation Engineer Salary Jobs in Kansas (NOW HIRING)

Artech

Network Engineer

Bonner Springs, KS · On-site

$55 - $60/hr

Network Engineer Locations: Kansas City KS Duration: 6 Months Salary Range: $55- $60/Hour on W2 ... Support escalation and root cause analysis for recurring network issues Core Technical ...

Artech

Network Engineer

Bonner Springs, KS · On-site

$55 - $60/hr

Kansas City KS Duration: 6 Months Salary Range: $55- $60/Hour on W2 (All inclusive) Applicants must ... Support escalation and root cause analysis for recurring network issues Core Technical ...

Murphy-Hoffman Company

Network Engineer

Leawood, KS · On-site

... or escalation contact as appropriate. * Provide support for company phone systems on supported ... Competitive Salary * Medical, Dental and Prescription Insurance * Disability and Life Insurance

Bombardier

Interior Integrations Engineer

Wichita, KS · On-site

Competitive base salary * Retirement savings plan * Employee Assistance Program * Tele Health ... escalations, as needed, to your Lead and Manager. How to thrive in this role? • You hold, at ...

Bombardier

Interior Integrations Engineer

Wichita, KS · On-site

Competitive base salary * Retirement savings plan * Employee Assistance Program * Tele Health ... escalations, as needed, to your Lead and Manager. How to thrive in this role? • You hold, at ...

Husqvarna Construction Products

Be Seen First

Supplier Quality Engineer

Olathe, KS · On-site

... and escalation. * Develop and implement incoming inspection plans and facilitate root cause ... We Offer: * A competitive salary. * A full benefits package, including medical/dental/vision ...

Tata Consultancy Services

Desktop Engineer

Olathe, KS · On-site

$64K - $75K/yr

Ensure SLA compliance for tickets, escalations, and service requests. Excellent communication and ... Ability to communicate technical issues in Japanese and English Salary Range: $64,000 - $75,000 a ...

Ag

Structure Repair Support Engineer

Wichita, KS · On-site

Competitive base salary, incentive compensation which may include profit sharing schemes ... escalation. * Identify and follow up on damages related to potential safety critical items.

HAARSLEV

Strategic Purchaser

Lenexa, KS · On-site

$70K - $85K/yr

This role serves as an escalation point when standard sourcing channels cannot meet required lead ... Partner with Commercial, Procurement, Engineering, Operations, and Category Management teams to ...

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Escalation Engineer Salary information

What are the key skills and qualifications needed to thrive as an Escalation Engineer, and why are they important?

To thrive as an Escalation Engineer, you need deep technical expertise in troubleshooting, systems analysis, and advanced knowledge of relevant software or hardware, typically backed by a degree in computer science or related field. Familiarity with ticketing systems, debugging tools, and certifications such as Microsoft Certified Solutions Expert (MCSE) or similar are often required. Exceptional problem-solving abilities, communication skills, and the capacity to remain calm under pressure distinguish outstanding professionals in this role. These skills are crucial for resolving complex customer issues efficiently and maintaining high client satisfaction.

What are the typical daily responsibilities of an Escalation Engineer and how do these tasks impact the team and customer satisfaction?

Escalation Engineers are responsible for handling the most complex technical issues that frontline support teams cannot resolve. Their daily tasks often include troubleshooting high-priority incidents, collaborating with product development and engineering teams to find solutions, and directly communicating with customers to provide updates and resolutions. By effectively managing escalated cases, they help minimize downtime for clients and ensure customer satisfaction, while also providing valuable feedback to improve products and processes. This role is highly collaborative and requires excellent problem-solving and communication skills.

What is the typical salary for an Escalation Engineer?

The salary for an Escalation Engineer can vary depending on factors such as location, experience, industry, and the specific company. In the United States, the average annual salary typically ranges from $90,000 to $140,000, with higher salaries possible at large tech companies or with specialized expertise. Benefits and additional compensation like bonuses or stock options may also be included.

What is the difference between Escalation Engineer Salary vs Customer Support Engineer Salary?

AspectEscalation Engineer SalaryCustomer Support Engineer Salary
Required CredentialsTechnical certifications, relevant degreesTechnical knowledge, customer service skills
Work EnvironmentTechnical teams, troubleshooting in complex issuesCustomer interaction, issue resolution
Industry UsageIT, tech companies, software firmsIT, telecom, tech support services

Typically, Escalation Engineers earn higher salaries than Customer Support Engineers due to their advanced technical skills and involvement in resolving complex issues. While both roles require technical knowledge, Escalation Engineers often have more specialized certifications and work in more technical environments, leading to higher compensation.

What are popular job titles related to Escalation Engineer Salary jobs in Kansas? For Escalation Engineer Salary jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Escalation Engineer Salary jobs in Kansas look for? The top searched job categories for Escalation Engineer Salary jobs in Kansas are:
Escalation Engineer Salary jobs near you

Network Engineer

Artech

Bonner Springs, KS • On-site

$55 - $60/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Request ID: 78395-1
Title: Network Engineer
Locations: Kansas City KS
Duration: 6 Months
Salary Range: $55- $60/Hour on W2 (All inclusive)
Applicants must be able to work on W2 without any Visa sponsorship
Job Description:
We are seeking a highly skilled Network Engineer - Operations to support critical production and enterprise network environments in a factory setting. The role involves handling P1 incidents, production outages, and ticket resolution during business and non-business hours as required.
Key Responsibilities
  • Provide 24/7 operational support for production network environments, including resolution of P1 and critical incidents
  • Troubleshoot and resolve network issues across application, LAN, WAN, data center, and security layers
  • Perform data center racking and stacking activities on demand
  • Lead real-time incident troubleshooting bridges and coordinate with cross-functional teams
  • Perform packet capture and deep-dive analysis (Wireshark or equivalent) during critical outages
  • Ensure network stability, performance, and availability in factory/production environments
  • Support escalation and root cause analysis for recurring network issues
Core Technical Responsibilities
Cisco ACI
  • Configure and troubleshoot APIC, EPGs, Contracts, and policies
  • Manage fabric health, connectivity, and routing issues
  • Support L2/L3 connectivity and tenant-based architecture
Palo Alto Firewalls
  • Manage PAN-OS environments and Panorama
  • Configure and troubleshoot:
    • Security policies
    • NAT rules
    • Routing
    • IPSec VPN (site-to-site & remote access)
  • Implement threat prevention profiles and security controls
Networking & Security
  • Design and support IPSec VPNs, including multi-vendor environments
  • Troubleshoot complex routing protocols (BGP, OSPF) and switching issues
  • Support enterprise wireless networks (Cisco/Aruba) including RF tuning, roaming, and high-density optimization
Infoblox (DDI)
  • Manage DNS, DHCP, and IPAM services
  • Handle grid management, failover, and high availability configurations
  • Support automation and integration initiatives
Core Networking Skills
  • Strong understanding of TCP/IP, VLANs, QoS, multicast, routing protocols
  • Ability to perform advanced network troubleshooting and performance tuning
Required Skills
  • Cisco ACI (APIC, EPG, Contracts, Fabric troubleshooting)
  • Palo Alto Firewalls (PAN-OS, Panorama, VPN, security policies)
  • Enterprise Wireless (Cisco/Aruba)
  • IPSec VPN (site-to-site & remote access)
  • Infoblox (DNS, DHCP, IPAM)
  • Strong troubleshooting and packet analysis (Wireshark)
  • Core networking (BGP, OSPF, VLANs, QoS)

Appreciate your quick response and please feel free to reach me out for any query you may have.

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