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Epic System Architect information

What does an Epic System Architect do?

An Epic System Architect designs, implements, and optimizes healthcare IT solutions within the Epic ecosystem. They ensure system performance, integration with other applications, and adherence to regulatory requirements. Their role involves collaborating with clinicians, administrators, and IT teams to tailor Epic modules to organizational needs. Additionally, they troubleshoot technical issues, manage upgrades, and guide best practices for system scalability and security.

What does a typical day look like for an Epic System Architect, and how do they interact with other teams?

A typical day for an Epic System Architect involves designing and optimizing system architecture for hospital or healthcare network Epic implementations, troubleshooting complex integration issues, and working closely with analysts, developers, and clinical leadership. You’ll often participate in technical meetings, analyze workflow requirements, and provide guidance on best practices and new Epic features. Collaboration is key, as you’ll partner with IT infrastructure teams, project managers, and vendor representatives to ensure systems are secure, scalable, and aligned with organizational goals. This role offers varied challenges, and your work is central to the seamless operation and future growth of healthcare IT environments.

What are the key skills and qualifications needed to thrive as an Epic System Architect, and why are they important?

To thrive as an Epic System Architect, you need strong expertise in healthcare information systems, systems architecture, and deep knowledge of the Epic suite, usually supported by relevant technical degrees and Epic certification. Familiarity with Epic modules (such as EpicCare, Resolute, or Clarity), systems integration tools, HL7 interfaces, and database technologies is crucial. Outstanding problem-solving skills, stakeholder communication, and project leadership abilities make a candidate stand out. These competencies ensure robust system design, effective cross-functional collaboration, and the successful implementation of complex Epic environments in healthcare organizations.

What are popular job titles related to Epic System Architect jobs in Michigan?

For Epic System Architect jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Epic System Architect jobs in Michigan look for?

The top searched job categories for Epic System Architect jobs in Michigan are:

What cities in Michigan are hiring for Epic System Architect jobs?

Cities in Michigan with the most Epic System Architect job openings:

Epic System Architect jobs near you
Infographic showing various Epic System Architect job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Architect- Genesys App Svcs | Full Time

Detroit, MI • On-site

Henry Ford Health System
Health Care and Social Assistance • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 570 frontline employees who took The Breakroom Quiz

460th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Henry Ford Health Systemexternal

Full-time

Posted 15 days ago

Job description

GENERAL SUMMARY:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
  • Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the Genesys ecosystem.
  • Leads the assessment, architecture, and configuration efforts of the Genesys cosystem and efforts of assigned staff to achieve stated architecture and configuration.
  • Plan, scope, size, architect, design, prototype and engineer Genesys framework
    components.
    Responsible for the design and architecture of integration projects.
  • Responsible for handling the technical tracks of architecture consulting and product selection.
  • Responsible for steering requirements as a SME to identify and achieve business goals efficiently.
  • Optimize performance of systems and create reference benchmarks as well as
    provide best practice recommendations across the Genesys ecosystem.
  • Understand technology & technology architecture related to the Genesys
    ecosystem.
  • Drive effort reduction through use of efficient and optimized architecture design and
    technical solutions.
  • Collaborate with work teams, departments, system leadership, clinicians, staff, other
    IT groups and technology vendors to define needs and facilitate solutions.
  • Leads and contributes efforts to estimate work effort and resource requirements for
    SOWs.
  • Leads the technical response bridge for major outages impacting the Genesys user
    community.
  • Works closely with Ancillary Departments, Operations, Epic, Genesys, Salesforce and other Vendor/IT groups to triage, diagnosis and resolve all production support issues to the satisfaction of our customers.
  • Provides Tier 3 support and assists in troubleshooting when systems and operational issues arise.
  • Engages with cross functional teams (Network, Voice, Infrastructure, Helios/Epic), system leadership and technology vendors to triage, diagnose and resolve production support issues and to provide recommendations to enable reliable and scalable solutions.
  • Co-ordinates and directs activities of the Genesys Application Support Developers and Configuration Specialists.
  • Recommends, co-ordinates and directs training requirements for the Genesys Application Support Developers and Configuration Specialists.
  • Creates project documentation such as high-level designs, project planning, design patterns, non-functional requirements and follow best practices of architecture and design.

EDUCATION/EXPERIENCE REQUIRED:
  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required. Equivalent experience for this position is eight years of applicable Information Technology experience.
  • 10 years' experience in application development and maintenance of vendor provided systems.
  • 2 years' experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.
  • 3-5 years' experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.
  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.
  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce. Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).
  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.
  • Excellent communication, presentation and interpersonal skills. Able to develop and present complex material effectively to a variety of audiences-technical, non technical, management and leadership (including in-house and vendor).
  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.
  • Ability to foster and maintain strong customer relationship.
  • Ability to apply business development and leadership skills.
  • Strong technical writing abilities.
  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.
  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.
  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred.
  • 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.
  • 5+ years of experience in the Contact Center technology space, preferred.
  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.
  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.
  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.
  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.
  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.
  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.
  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.
  • Previous supervisory experience, preferred.
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About Henry Ford Health

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Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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Hours and flexibility

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