ZipRecruiter

Log In

2

Epic Support Analyst Remote Jobs in Simpsonville, SC

next page

Showing results 1-20

All JobsEpic Support Analyst JobsEpic Support Analyst Remote JobsEpic Support Analyst Remote Jobs in Simpsonville, SC

Epic Support Analyst Remote information

See Simpsonville, SC salary details

$13

$27

$49

How much do epic support analyst remote jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for epic support analyst remote in Simpsonville, SC is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $33.46 per hour, depending on experience, location, and employer.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What job categories do people searching Epic Support Analyst Remote jobs in Simpsonville, SC look for?

The top searched job categories for Epic Support Analyst Remote jobs in Simpsonville, SC are:

What cities near Simpsonville, SC are hiring for Epic Support Analyst Remote jobs?

Cities near Simpsonville, SC with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you

Epic Analyst, Beacon, FT, Days, - Remote

Prisma Health

Greenville, SC • Remote

Full-time

Re-posted 10 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 350 frontline employees who took The Breakroom Quiz

381st of 893 rated healthcare providers

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides analysis of workflow, recommend solutions and implements application solutions to meet department needs. Translates department requirements into business functional requirements. Performs a variety of duties related to Epic and other information technology applications as assigned. Responsibilities include assisting with design, development, system configuration, implementation and support of assigned Epic applications for the organization. Responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and implementation of application functionality.

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Investigates end users' preferences while making build decisions and analyses business operations as they relate to build decision. Builds and maintains Epic application content as assigned by department lead/manager. Stays current with new application functionality and enhancements.

  • Follows functional specification documents to create content within the Epic application. Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing. Documents and reports system issues through internal chain of command; communication with vendor where appropriate. Populates databases during the initial system build with assistance from Epic.

  • Collects information regarding potential system enhancements and functionality needs. Prepares details of specifications as needed. Analyzes data conversion needs and ensure that data coming across an interface into an Epic application meets the business need.

  • Develops and documents project team procedures for implementing system changes and other tasks. Establishes change control processes and procedures for the system.

  • Participates in training development and delivery to end users. Works with end users to troubleshoot problems and investigate questions from end users. Works with report writers to ensure that the application has the necessary reports.

  • Prioritizes and implement requested changes to the system and analyze new functionality in releases to determine how it should be used.

  • Maintains regular communication with Epic representatives and work with the Epic representatives and GHS' end user community to ensure the system meets the organization's needs.

  • Provides end user support during implementation; able to serve as an application expert to assist in application roll-out.

  • Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential.

  • Performs other duties as assigned.

Supervisory/Management Responsibility

  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

  • Education - Bachelor's degree in Information services, health administration, business administration, health sciences or related field of study

  • Experience - Two (2) years of Epic or integrated EMR experience

    In Lieu Of

    • In lieu of the educational and experience requirements listed above, an Associate degree in Computer Science or related field of study and four (4) years of related Information Technology experience in a Business Computer Science, or health care setting may be considered.

    • In lieu of the educational and experience requirements listed above, a High School Diploma or equivalent and seven (7) years related Information Technology experience in a business, computer science, or health care setting may be considered.

    • In lieu of the educational and experience requirements listed above, one (1) year of Epic build and/or support experience may be considered.

    Required Certifications, Registrations, Licenses

    • Epic Module Certification as required by the position

    • CPHIMS preferred

    Knowledge, Skills and Abilities

    • Presentation skills

    • Communication skills

    • Interpersonal skills

    • Ability to multi-task

    Work Shift

    Day (United States of America)

    Location

    Independence Pointe

    Facility

    7001 Corporate

    Department

    70019419 ITS Financial Billing Systems

    Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

    What Prisma Health employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply