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Epic Support Analyst Remote Jobs in Massachusetts

Boston Childrens Hospital

$78K - $125K/yr

Job Posting Description Position Summary Serves as a key resource supporting assigned Epic applications and end users. Works closely with operational teams to analyze business needs, troubleshoot ...

YO AI Labs

Data Privacy Analyst - Remote

Boston, MA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

Deloitte

Epic Denials Management Operator

Boston, MA · Remote

$19.50 - $26/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

YO AI Labs

Data Privacy Analyst - Remote

Boston, MA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

Boston Childrens Hospital

$99K - $158K/yr

... ongoing support of Epic applications and related operational processes. Works closely with ... analyze workflows, identify root causes of issues, recommend solutions, and implement system ...

Boston Childrens Hospital

$99K - $158K/yr

Serve as the primary Epic application expert, supporting complex clinical, operational, and revenue ... Analyze business and operational requirements, identify root causes of complex issues, and ...

Boston Childrens Hospital

$111K - $178K/yr

Design, Build, and Support: Lead the design, configuration, testing, and support of the Epic ... Strong analytical, troubleshooting, and problem-solving skills. * Ability to work independently ...

Teleflex

Clinical Contracts Analyst (REMOTE)

Boston, MA · Remote

$75K - $90K/yr

Provide data management, analytics, reporting, and business intelligence support for clinical ... trials. Track timelines and ensure contract and compensation requirements are met in coordination ...

Teleflex

Clinical Contracts Analyst (REMOTE)

Boston, MA · On-site +1

$75K - $90K/yr

... support the treatment of critically ill patients. Join a dynamic team dedicated to delivering ... Position Summary The Clinical Contracts Analyst will develop and negotiate contracts and budgets ...

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Massachusetts?

For Epic Support Analyst Remote jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Massachusetts look for?

The top searched job categories for Epic Support Analyst Remote jobs in Massachusetts are:

What cities in Massachusetts are hiring for Epic Support Analyst Remote jobs?

Cities in Massachusetts with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT EPIC ANALYST II- Radiant Radiology

On-site, Remote

Boston Childrens Hospital
Libraries and Archives • 11 - 50 employees
Learn more about Boston Childrens Hospitalexternal

$78K - $125K/yr

Full-time

Re-posted yesterday

Job description

Job Posting Description
Position Summary
Serves as a key resource supporting assigned Epic applications and end users. Works closely with operational teams to analyze business needs, troubleshoot issues, configure Epic solutions, and support system enhancements. Develops specialized knowledge within an assigned operational area (e.g., revenue cycle, inpatient, ambulatory) while ensuring solutions align with organizational workflows and Epic best practices.
Key Responsibilities
  • Serve as a subject matter resource for assigned Epic applications and related operational workflows.
  • Partner with end users to gather requirements, analyze business processes, identify root causes, and recommend system solutions.
  • Scope requests, estimate work effort, and support projects from design through implementation while collaborating with Epic representatives, technical teams, and operational leaders.
  • Analyze and resolve moderately complex support tickets, identify enhancement opportunities, and troubleshoot application issues.
  • Independently perform Epic configuration and build activities, including rules, templates, security, and workflow modifications, while following change management and documentation standards.
  • Conduct unit testing, coordinate quality assurance testing, document build decisions, and support build migrations between environments.
  • Assist with Epic upgrades by reviewing release notes, developing test plans, executing testing, and implementing required changes.
  • Coordinate and support integrations with third-party applications, interfaces, devices, and vendors.
  • Communicate project status, milestones, risks, and solutions with leadership, team members, and stakeholders.
  • Build relationships with super users, provide user support and training, facilitate meetings, and present information to technical and non-technical audiences.
  • Mentor less experienced team members and provide technical guidance on build, testing, and workflow optimization.
  • Participate in ongoing professional development, Epic forums, and continuous process improvement initiatives.

Knowledge & Skills
  • Knowledge of Epic application configuration, maintenance, and support.
  • Understanding of healthcare operations such as scheduling, registration, billing, revenue cycle, or clinical workflows.
  • Strong analytical, troubleshooting, and critical thinking skills.
  • Ability to identify root causes and develop practical, data-driven solutions.
  • Knowledge of project management principles and ability to manage multiple priorities.
  • Excellent organization, attention to detail, and time management skills.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Customer-focused with strong collaboration, facilitation, and relationship-building skills.
  • Ability to lead projects, guide team members, and adapt in a fast-paced environment.
  • Knowledge of healthcare regulations and process improvement methodologies preferred.

Education
Bachelor's degree required. An Associate's degree with two additional years of related experience or a high school diploma/GED with four additional years of related experience may substitute for the bachelor's degree.
Experience
Minimum of one year of experience supporting or implementing Epic applications, including application configuration, template management, or system build. Additional experience in application support, operational analysis, user consultation, presentations, and end-user training is preferred.

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