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Epic Super User Jobs in Georgia (NOW HIRING)

Emory Healthcare

Image Exchange Specialist

Atlanta, GA · On-site

$33.96 - $40.37/hr

The specialist assists in contacting requesting physicians, obtaining patient information from EPIC ... They act as a super user for relevant systems, software, and workflows, orienting new employees ...

New

Emory Healthcare

Image Exchange Specialist

Atlanta, GA · On-site

The specialist assists in contacting requesting physicians, obtaining patient information from EPIC ... They act as a super user for relevant systems, software, and workflows, orienting new employees ...

Emory Healthcare

Image Exchange Specialist

Atlanta, GA · On-site

The specialist assists in contacting requesting physicians, obtaining patient information from EPIC ... They act as a super user for relevant systems, software, and workflows, orienting new employees ...

Emory Healthcare

Supervisor/ Respiratory Care

Atlanta, GA · On-site

$46.91 - $55.76/hr

... super user for annual skill sessions and ongoing staff education- Assists with hospital wide ... care (EPIC, BCMA, email, websites, patient database). - Develops and implements action plans to ...

All JobsEpic Super User JobsEpic Super User Jobs in Georgia

Epic Super User information

See Georgia salary details

$17

$47

$75

How much do epic super user jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for epic super user in Georgia is $47.55, according to ZipRecruiter salary data. Most workers in this role earn between $34.52 and $63.32 per hour, depending on experience, location, and employer.

What is an Epic Super User?

An Epic Super User is a staff member who serves as a go-to resource during and after the implementation of the Epic electronic health record (EHR) system. They provide frontline support by assisting colleagues with system navigation, troubleshooting issues, and reinforcing best practices. Super Users receive additional training to bridge the gap between end users and the IT support team, ensuring a smooth transition and ongoing system optimization.

What are the primary responsibilities of an Epic Super User during an Epic implementation or upgrade?

Epic Super Users play a vital role during system implementations or upgrades by acting as the first line of support for their peers, answering questions, and resolving issues that arise on the floor. They often participate in training sessions, help customize workflows, and relay user feedback to the IT or project team. On a typical day, Super Users may assist with troubleshooting, conduct demonstrations, and document improvement suggestions. This hands-on involvement makes them key contributors to a smooth transition and long-term success of the Epic system in their department.

What are the key skills and qualifications needed to thrive in the Epic Super User position, and why are they important?

To thrive as an Epic Super User, you need in-depth knowledge of clinical workflows, strong problem-solving abilities, and a familiarity with healthcare information systems, ideally supported by prior clinical or technical experience. Proficiency in the Epic electronic health record (EHR) system and completion of any required Epic training or certification are typically expected. Strong communication, patience, and a collaborative approach help you effectively support colleagues and train end-users. These skills are crucial for ensuring smooth EHR adoption, resolving user issues, and optimizing clinical processes.

How to become an Epic Super User?

To become an Epic Super User, candidates typically need relevant healthcare IT experience, proficiency with Epic software, and often complete specialized Epic training or certification programs. Strong understanding of clinical workflows and technical skills are essential for this role.

What are the most commonly searched types of Epic Super User jobs in Georgia?

The most popular types of Epic Super User jobs in Georgia are:

What are popular job titles related to Epic Super User jobs in Georgia?

For Epic Super User jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Epic Super User jobs in Georgia look for?

The top searched job categories for Epic Super User jobs in Georgia are:

What cities in Georgia are hiring for Epic Super User jobs?

Cities in Georgia with the most Epic Super User job openings:

Epic Super User jobs near you
Infographic showing various Epic Super User job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $98,906 per year, or $47.6 per hour.

EPIC Revenue Cycle IT Applications Manager

Atlanta, GA • On-site

Shepherd Center
Health Care and Social Assistance • 1 - 5K employees

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

24th of 1,063 rated hospitals

People enjoy working here

Good employer

Respectful managers

Learn more about Shepherd Centerexternal

Full-time

Posted 3 days ago

New

Job description

About Shepherd Center
With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
Position Summary
Shepherd Center is seeking an experienced Epic Application Manager to lead Epic revenue cycle teams (Epic Patient Access/Registration, Scheduling/Cadence, HIM). This role is ideal for a collaborative Epic IT leader who enjoys developing people, partnering with operations, solving complex workflow challenges, and helping a mission-driven specialty hospital continue to optimize its EHR environment.
This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst, guiding and directly supporting design, build, testing, upgrades, issue resolution, production support, and ongoing optimization.
The manager serves as a key bridge between Information Systems, Revenue Cycle operations, analysts, end users, our Community Connect partner, Epic representatives, and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management, hands-on build, project execution, production support, and operational partnership.
Key Responsibilities
Team Leadership & Staff Development
  • Lead and support the Epic Revenue Cycle (Patient Access, Scheduling, HIM) Applications team, fostering a positive, respectful, and accountable work environment.
  • Set clear expectations, priorities, goals, and regular touchpoints with team members.
  • Provide coaching, feedback, recognition, mentoring, and performance management.
  • Manage staffing plans, workload assignments, timekeeping, and on-call scheduling.
  • Serve as an escalation point for complex application, workflow, integration, and end-user issues.

Epic Build, Configuration & Application Support
  • Prioritize system requests working with operational leaders - based on organizational needs, risk, urgency, and team capacity.
  • Perform / oversee complex Epic build, configuration, validation, testing, troubleshooting, optimization, and maintenance.
  • Lead and analyze workflow design, build decisions, integrated testing, issue resolution, and operational readiness.
  • Review and validate analyst build for quality, consistency, maintainability, and alignment with operational needs.
  • Implement approved system changes following change control processes.

Epic Projects, Upgrades & Optimization
  • Lead and support cross-functional Epic projects, enhancements, and optimization efforts.
  • Participate in and oversee Epic upgrade activities, including Nova Notes, IRDs, SUs, RAs, build, testing, validation, deployment, and post-live support.
  • Perform application and integrated testing, document results, and coordinate issue resolution.
  • Provide senior-level analyst support for high-priority initiatives, production issues, and operational escalations.
  • Facilitate meetings with team members and stakeholders to review priorities, progress, risks, and upcoming work.

Operational Partnership & Communication
  • Build strong relationships with Revenue Cycle leaders, operational partners, analysts, end users, super users, vendors, Epic, and Community Connect partners.
  • Translate technical concepts into clear, meaningful communication for operational, technical, and leadership audiences.
  • Collaborate across financial, clinical, ancillary, technical, and operational teams to improve system effectiveness.
  • Communicate project status, risks, issues, decisions, and resource needs clearly and timely.

Compliance, Documentation & Support
  • Maintain knowledge of Revenue Cycle operations, regulatory requirements, Epic functionality, and industry best practices.
  • Develop and maintain system documentation, support materials, and knowledge base content.
  • Deliver customer service aligned with Shepherd Center's mission and pillars of excellence.
  • Perform other related duties as assigned.

Required Minimum Certification
  • Active Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include Epic Cadence, Prelude, Benefits Engine, HIM Certs (Deficiency, Coding, ROI, etc) or another Epic RevCycle application.

Required Minimum Experience
  • Minimum of three years of progressive healthcare IT, Epic application, Revenue Cycle (patient access/registration, HIM, etc.) operations, integration, analytics, or related healthcare technology experience required; five or more years preferred.
  • Evidence of progressive leadership experience required, which may include formal management, team lead responsibilities, project leadership, mentoring, supervision, or equivalent experience.
  • Experience functioning as an Epic senior analyst, application lead, or similar IT applications role required.

Preferred Qualifications
  • Prior experience managing or leading an Epic applications team.
  • Experience supporting one or more areas of Revenue Cycle applications and / or integrated Revenue Cycle workflows.
  • Experience in a hospital, rehabilitation, academic medical center, specialty care, or complex healthcare environment.
  • Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization.
  • Multiple active Epic certifications preferred.
  • Experience with ServiceNow or similar IT service management tools.

Required Minimum Education
Bachelor's degree in Allied Health, Information Technology, Computer Science, Healthcare Administration, or a related field required.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

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