Epic Help Desk Analyst Jobs in Waterloo, IL (NOW HIRING)

Help Desk Analyst (Systems Administrator)

ON SITE | Scott AFB, Illinois | Shift Work | Ability to Obtain Secret Clearance

NO RELOCATION AVAILABLE- Position is ONSITE @ Scott Air Force Base- Illinois.

If you enjoy solving technical problems, supporting mission-critical logistics systems, and helping users keep essential applications running, we would love to talk.

Why This Role Exists

The work we do has real impact, and the people behind it matter just as much.

D amp;G is seeking a Help Desk Analyst (Systems Administrator) to support the United States Transportation Command (USTRANSCOM) Integrated Data Environment amp; Global Transportation Network Convergence (IGC) Program. IGC provides a centralized platform for accessing common data, business services, and material asset visibility, delivering integrated logistics information that supports Combatant Commands, Military Services, and other Federal agencies.

This role is ideal for someone who enjoys troubleshooting complex technical issues, supporting enterprise applications, and ensuring mission-critical systems remain available for users across the Department of Defense logistics enterprise.

What You Will Do

• Monitor, troubleshoot, and support IGC production applications while responding to user incidents submitted through support tickets, email, phone, and in-person requests.
• Diagnose and resolve hardware, software, application, and system issues in a timely manner.
• Provide technical guidance and user support for application functionality, troubleshooting, and issue resolution.
• Test and evaluate new technologies to improve or enhance existing systems and processes.
• Monitor system health, performance, and usage, producing reports and recommendations as needed.
• Collaborate with software developers, system administrators, QA teams, and other cross-functional stakeholders to resolve technical issues.
• Document, track, and maintain detailed records of incidents, resolutions, and system changes.
• Maintain and update internal IT procedures, technical documentation, and knowledge base articles.
• Participate in system maintenance activities and support continuous process improvements.
• Support additional technical and program requirements as assigned by the Program Manager.

What We Are Looking For

Required

• Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or a related technical field.

OR

• Bachelor's degree in any field and one of the following certifications:
• CompTIA Cloud+
• SSCP
• CompTIA Security+
• GIAC Security Essentials (GSEC)

• Experience with PowerShell, Bash, or Python.
• Experience supporting enterprise technologies such as TCP/IP, DHCP, DNS, VPNs, VMware, Hyper-V, or KVM.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a DoD Secret security clearance.

Preferred

• Experience supporting Federal Government IT systems.
• Experience supporting Department of Defense enterprise environments.
• Experience with enterprise service desk operations and ticket management systems.
• Familiarity with Windows Server administration, virtualization technologies, and enterprise networking concepts.

Clearance and Eligibility

• Ability to obtain and maintain a DoD Secret security clearance.
• This role is restricted to U.S. person(s) (U.S. citizens, permanent residents, and other protected individuals under 8 U.S.C. 1324b(a)(3)).

Location

• On site at Scott Air Force Base, Illinois. - NO RELOCATION AVAILABLE.
• Shift work is required to support operational requirements.

Who We Are

At D amp;G Solutions, people come first; our teammates, customers, and the communities we serve.

We are one of the fastest growing companies in the Washington, DC area and proud to be recognized nationally as a Best Place to Work. As an 8(a), Service-Disabled Veteran-Owned, and Women-Owned Small Business, we bring ownership, accountability, and care to everything we do.

Our teams are welcoming, collaborative, and deeply committed to mission success. We believe great work happens when people feel supported, respected, and trusted, and we work hard to create that environment every day.

We also believe in giving back and proudly support organizations such as Homes for Our Troops, SemperK9, and Wreaths Across America.

What We Offer

Competitive salary | Comprehensive benefits | 401(k) | Bonus opportunities | Education reimbursement | Generous paid time off

Final Note

If you want to work for a company that cares about its people, contribute to a mission that truly matters, and be part of a team where you are valued for who you are as well as what you do, we would love to hear from you.