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Epic Csm Jobs (NOW HIRING)

T2Group

Sr. Agile IT PM (Epic EMR Background)

New York, NY · On-site

$143K - $143K/yr

T2 Tech Group is seeking an experienced Agile IT Project Manager with a deep understanding of Epic ... Preferred Qualifications: • PMP, PMI-ACP, Certified Scrum Master (CSM), or similar Agile/PM ...

Guru Schools

Scrum Master

New York, NY · On-site

$56.25 - $75.25/hr

... and Epic/story definition. • Effective facilitation of scrum ceremonies. • Manage release ... CSM

Access Healthcare

Travel Step-Down RN

Mequon, WI

EOW, EOH, Float Position for CSM-Ozaukee: will need to float onsite to where greatest need is. This ... EPIC, prior travel experience; will need to float onsite within skill set. May need to float to ...

Msmc

Oncology Pharmacy Technician

Miami Beach, FL

$17.25 - $21/hr

Timely processes nursing messages from Epic in-basket. * Process manual pick items as needed ... Dispense and return Narcotics from Controlled Substance Manager (CSM Vault). * Accurately process ...

MM International

Business Analyst

Fort Washington, PA · On-site

... Epic, Feature and Story, creation processes. * Experience working with project teams from project ... Agile Practice Certification - CSM or AAC. * Building or Construction experience. Responsibilities:

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Epic Csm information

How does an Epic CSM typically collaborate with clinical and IT teams during an EHR implementation?

An Epic CSM (Customer Success Manager) plays a pivotal role in bridging the gap between clinical staff and IT professionals during an Electronic Health Record (EHR) implementation. They facilitate communication to ensure that clinical workflows are accurately translated into the Epic system and address technical constraints. Epic CSMs often lead meetings, gather feedback from end users, and coordinate with IT to resolve issues, ensuring the project stays on track and meets organizational goals. This collaborative environment requires strong interpersonal skills and a deep understanding of both clinical processes and IT systems.

What are the key skills and qualifications needed to thrive as an Epic CSM, and why are they important?

To thrive as an Epic CSM (Customer Success Manager), you need a strong understanding of healthcare workflows, Epic software products, and project management principles, often supported by a bachelor’s degree and relevant Epic certification. Familiarity with Epic modules, client management tools, and ticketing systems is typically required. Outstanding communication, problem-solving, and relationship-building skills help CSMs collaborate effectively with clients and internal teams. These abilities are vital for ensuring clients achieve their desired outcomes and maximize the value of their Epic investment.

What is the difference between Epic Csm vs Epic Analyst?

AspectEpic CsmEpic Analyst
Required CredentialsEpic Certification, healthcare IT knowledgeEpic Certification, technical and analytical skills
Work EnvironmentHealthcare organizations, client-facing rolesHealthcare IT teams, project support
Employer & Industry UsageHospitals, health systems, Epic PartnersHospitals, health systems, Epic implementation teams
Common Search & ComparisonEpic Csm vs Epic Analyst

The Epic Csm (Customer Success Manager) primarily focuses on client relationship management, ensuring successful Epic system adoption and ongoing support. The Epic Analyst, on the other hand, concentrates on technical analysis, system configuration, and troubleshooting within Epic modules. While both roles require Epic certification and healthcare IT knowledge, the Csm emphasizes communication and client satisfaction, whereas the Analyst emphasizes technical expertise and system optimization.

What is an Epic CSM?

An Epic CSM, or Credentialed Support Manager, is a professional who specializes in managing and supporting users of Epic Systems software, which is widely used in healthcare organizations for electronic health records (EHR). Epic CSMs are responsible for assisting with software implementation, troubleshooting issues, training staff, and ensuring users can effectively navigate the Epic platform. They often act as a liaison between IT departments, clinical staff, and Epic System representatives to optimize system performance and user satisfaction.
Infographic showing various Epic Csm job openings in the United States as of May 2026, with employment types broken down into 7% Locum Tenens, 1% As Needed, 71% Full Time, 9% Part Time, and 12% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution.
Epic Applications Analyst III - HIM, Coding

Epic Applications Analyst III - HIM, Coding

Health First

Rockledge, FL • On-site

Full-time

Medical, Vision

Posted 17 days ago

Health First rating

7.4

Company rating: 7.4 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

248th of 869 rated healthcare providers

Job description

Job Requirements
POSITION SUMMARY
The Epic Applications Analyst III provides advanced support in the design, implementation, optimization, and support of Epic Electronic Medical Record (EHR) system across the Health First Integrated Delivery Network (IDN). The Epic Applications Analyst III serves as project leader, collaborating with clinical, operational, and technical teams to ensure Epic systems are aligned with business needs and regulatory standards. The Epic Applications Analyst III drives performance improvement through data reporting, advanced configuration, and proactive system enhancements, ensuring reliable, secure, and user-friendly application functionality.
PRIMARY ACCOUNTABILITIES
  1. Leads implementation projects for the EHR, and system optimization efforts to improve overall efficiency, and end-user experience.
  2. Conducts complex system configurations and supports advanced troubleshooting to ensure system stability, performance, and usability of Epic applications by end-users.
  3. Delivers end-user training and creates comprehensive documentation to ensure proper system usability and overall support knowledge sharing across teams.
  4. Develops and manages dashboards, reports, and extraction of data to remain aligned with organizational, and clinical reporting requirements.
  5. Partners with cross-functional teams manage major EHR upgrades, requests for enhancements, testing cycles, and change management initiatives to drive performance improvement.
  6. Provides oversight to ensure compliance with all applicable Healthcare regulations such as: Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC), and Health First policies and procedures.
  7. Serves as an escalation point for junior analysts, and SME for complex issues and incidents in Epic, while providing guidance and resolutions to the applications team.
  8. Provides insight and recommendations to Epic Applications leadership regarding strategies, performance metrics, and long-term system sustainability and improvement opportunities.

Work Experience
MINIMUM QUALIFICATIONS
  • Education: Bachelor's degree in Information Technology, Healthcare or Business Administration, or relevant field.
  • Work Experience: Four (4) years of experience with an EHR, including system configuration and support.
  • Licensure: None
  • Certification: Accreditation(s) in required multiple specialties prior to start date and maintained.
  • Work Experience In Lieu of Education: Six (6) years of experience with an EHR, including system configuration and support.
  • Skills/Knowledge/Abilities:
  1. Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
  2. Ability to manage small projects, lead, and mentor others.
  3. Advanced knowledge of Epic modules.
  4. Excellent communication and problem solving skills.
  5. Advanced skills in project management.
  6. Familiarity with Healthcare IT regulations.

PREFERRED QUALIFICATIONS
  • Education: Bachelor's degree in Information Technology, Healthcare or Business Administration, or relevant field.
  • Work Experience: Six (6) years of experience with Epic EHR, including system configuration and support.
  • Certification:
  1. Project Management Professional (PMP).
  2. Certified Scrum Master (CSM).
  3. Certified Health Technology Specialist (CHTS).

PHYSICAL REQUIREMENTS
  • Majority of time involves sitting or standing; occasional walking, bending, and stooping.
  • Long periods of computer time or at workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined.
  • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : 700am_330pm
Paygrade : PG-PG-EP3

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Pay

Benefits

Hours and flexibility

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About Health First

Sourced by ZipRecruiter

Health First has been providing quality care to Brevard county residents for over 23 years. Health First delivers healthcare services throughout Brevard County with a network comprised of 4 hospitals with 868 beds, a health plan, and outpatient/wellness services including diagnostics, home health care, sleep centers, fitness facilities, pharmacy, cardiac rehabilitation, physical therapy, aging services, a hospice program, and bone/wellness center.

Industry

Health care and social assistance and medical equipment and supplies manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Rockledge, FL, US

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