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Epic Clinical Service Desk Jobs (NOW HIRING)

NTT America

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include ...

Nordic

Service Desk Transition Lead

Clinical And Technical Service Desk Transition Lead The Clinical and Technical Service Desk ... Knowledge of Healthcare EMR systems with a primary focus on Epic systems. * Experience managing ...

Nordic

The Role The Clinical and Technical Service Desk Transition Lead will be part of the Transition ... Knowledge of Healthcare EMR systems with a primary focus on Epic systems. * Experience managing ...

Healthtech Inc

The Role The Clinical and Technical Service Desk Transition Lead will be part of the Transition ... Knowledge of Healthcare EMR systems with a primary focus on Epic systems. * Experience managing ...

NTT DATA, Inc.

$78K - $164K/yr

Analyze closed incidents to continuously improve and expand the knowledge base. * Assist and mentor service desk staff. Preferred Skills: Experienced in Epic clinical workflows and functionality with ...

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Epic Clinical Service Desk information

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$40K

$68.4K

$105.5K

How much do epic clinical service desk jobs pay per year?

As of Sep 15, 2026, the average yearly pay for epic clinical service desk in the United States is $68,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an Epic Clinical Service Desk?

An Epic Clinical Service Desk is a specialized support team that assists healthcare professionals in using the Epic electronic health record (EHR) system. They provide technical support, troubleshoot issues, and answer user questions related to clinical workflows, documentation, and system functionality. The service desk acts as a bridge between clinical staff and IT, ensuring that Epic runs smoothly and any issues are resolved quickly to support patient care.

What are the key skills and qualifications needed to thrive as an Epic Clinical Service Desk analyst, and why are they important?

To thrive as an Epic Clinical Service Desk Analyst, you need a solid understanding of clinical workflows, healthcare IT fundamentals, and experience with Epic software, often supported by relevant certifications such as Epic Proficiency or Certification. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for efficient issue resolution. Strong communication, problem-solving skills, and patience are crucial soft skills for effectively assisting end-users, many of whom may be under stress. Mastery of these skills ensures timely support, minimizes clinical disruptions, and enhances user satisfaction in a healthcare environment.

What are some common challenges faced by professionals working on the Epic Clinical Service Desk, and how can they be addressed?

Professionals on the Epic Clinical Service Desk often encounter challenges such as managing high call volumes, troubleshooting complex clinical system issues, and communicating effectively with healthcare staff under time-sensitive conditions. To address these, it's important to develop strong problem-solving skills, maintain up-to-date knowledge of the Epic system, and foster clear, empathetic communication. Many organizations offer ongoing training and encourage collaboration with IT and clinical teams to ensure quick resolution and continuous learning.

What is the difference between Epic Clinical Service Desk vs Epic Support Specialist?

AspectEpic Clinical Service DeskEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support centerSupport team, technical environment
Employer & IndustryHospitals, healthcare providersHospitals, healthcare providers
Primary FocusFirst-level support, issue resolutionTechnical troubleshooting, system support

The Epic Clinical Service Desk primarily handles initial support and issue resolution for healthcare IT users, focusing on customer service and troubleshooting. In contrast, the Epic Support Specialist often provides more in-depth technical support and system troubleshooting. Both roles require similar certifications and work within healthcare IT environments, but their scope and responsibilities differ slightly.

More about Epic Clinical Service Desk jobs

What are popular job titles related to Epic Clinical Service Desk jobs?

For Epic Clinical Service Desk jobs, the most frequently searched job titles are:

Infographic showing various Epic Clinical Service Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $68,375 per year, or $32.9 per hour.

Epic Business Systems Analyst-remote-US

Lincoln, NE • On-site, Remote

NTT DATA Services
IT Services • 10K+ employees
Learn more about NTT DATA Servicesexternal

$61K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

Job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services is committed to hiring exceptional, innovative, and passionate professionals who thrive in a collaborative and forward-thinking environment. If you're looking to grow your career with an inclusive organization that values both people and purpose, we invite you to apply.
We are currently seeking a Business Sys. Analysis Senior Analyst to join our Clinical Service Desk team. This is a fully remote position, with the opportunity to work from home anywhere in North America.
This role is part of our Provider Clinical Service Desk and serves as a senior agent with primary responsibility for handling inbound customer calls and working Self Service tickets to resolution. It operates within a 24x7x365 call center environment supporting our customers. Schedule flexibility is required, and work hours may change based on business and coverage needs.
Role Responsibilities
  • Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
  • Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
  • Drive issue resolution in alignment with established Service Level Agreements (SLAs)
  • Handle incoming calls and tickets while following account-specific procedures and documentation standards
  • Maintain a strong understanding of current Epic configurations, functionality, and system updates
  • Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
  • Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
  • Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Preferred Qualifications
  • Strong experience with Epic clinical workflows and functionality
  • Minimum of 1-3 years of clinical care delivery experience
  • Minimum of 1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support
  • Epic Certification or Proficiency in one or more Epic modules
  • Demonstrated commitment to a service-oriented mindset when working with clinicians, end users, and colleagues
  • Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
  • Excellent communication and documentation skills

Additional Preferred Qualifications
  • Prior team leadership, mentoring, or supervisory experience
  • Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems

Basic Qualifications
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
About NTT DATA Services
NTT DATA Services is a recognized leader in healthcare technology and services, dedicated to improving patient outcomes and driving efficiency across the healthcare ecosystem. We deliver targeted, industry-focused solutions including patient engagement, predictive analytics, healthcare cloud hosting, system integration and interoperability, clinical and claims application implementation, revenue cycle management, policy administration, and core managed infrastructure and business process services.
Our healthcare clients include:
  • More than 1,800 hospitals
  • 2,200 long-term care facilities
  • 225 acute care facilities
  • 43,000 clinicians
  • 1,000 physician practices
  • 50 insurance providers, supporting over 65 million policyholders

Must reside in the US
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $61,668-$128,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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