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Entrylevel Help Desk Analyst Jobs in Suwanee, GA

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

Landis+Gyr

IT Servicve Desk Support

Alpharetta, GA · On-site

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and ... The end user normally contacts IT via phone, email or service desk tool, where first level analysis ...

Landis+Gyr

IT Servicve Desk Support

Alpharetta, GA · On-site

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and ... The end user normally contacts IT via phone, email or service desk tool, where first level analysis ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Strong problem-solving and analytical thinking skills * Experience using Windows 10, and Office 365 a plus * Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Training & development CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Suwanee, GA

Entrylevel Help Desk Analyst information

See Suwanee, GA salary details

$13

$22

$33

How much do entrylevel help desk analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entrylevel help desk analyst in Suwanee, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.05 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Suwanee, GA look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Suwanee, GA with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Suwanee, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,636 per year, or $22.4 per hour.

Help Desk Level 1 Technician

aldridgepite

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Re-posted 24 days ago

Job description

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. 

Specific Duties, Activities and Responsibilities

  • Level 1 Tech Support for ALL tickets that come into the Help Desk system
  • Contact the ticket owner within designated amount of time to communicate status
  • Assess urgency of each ticket to determine response priority
  • Take ownership of the IT Help Desk help meet internal SLA
  • Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
  • Set up new user computers and help with office moves when necessary
  • Assist with other duties and special projects as needed.
  • Assist with other duties and special projects as needed.

 

Job Requirements

  • High school diploma; Bachelor’s degree preferred
  • At least one year of supporting end users in a large environment
  • Law office experience preferred
  • MCP or A+ certification

 

 

General Competency Factors

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

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