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Entrylevel Help Desk Analyst Jobs in Lewiston, ME

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

This person will be analytical, highly organized and have a strong attention to detail. Provide ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

Robert Half

Help Desk/Desktop Support Analyst

Lewiston, ME · On-site

$25 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Augusta, ME · On-site

$90K - $110K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Carrington

Mortgage Wire Desk, II Analyst

Augusta, ME · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Geiger Brothers

Business Systems Analyst I

Lewiston, ME · On-site

$31.25/hr

Support Help Desk requests as assigned. * Perform additional related duties as assigned. Education and Experience * Proficiency in systems analysis and project management practices. * Understanding ...

Software People, Inc.

Workday BA

Augusta, ME · Remote

Background in customer service, user support, training, or help desk work. * Excellent communication and listening skills, with the ability to explain processes in clear, simple language.

Sharecare

Lead Customer Service Rep

Augusta, ME · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

U.S. Navy

IT Support Specialist

Bath, ME

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

South Paris, ME

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Yarmouth, ME

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Lewiston, ME

Entrylevel Help Desk Analyst information

See Lewiston, ME salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entrylevel help desk analyst in Lewiston, ME is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.17 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Lewiston, ME look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Lewiston, ME are:
What cities near Lewiston, ME are hiring for Entrylevel Help Desk Analyst jobs? Cities near Lewiston, ME with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

HELP DESK ANALYST I

MAINE COMMUNITY COLLEGE SYSTEM

Augusta, ME

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Help Desk Analyst I

The Maine Community College System (MCCS) is looking for a full-time Help Desk Analyst I. This position will be responsible for the day-to-day operation of the ITS Support Desk phone line for all of Maine’s Community College. This position will answer incoming support calls from staff, faculty, and students and provide tier-one support. Duties may include, providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager. This position will be on-site and located at one of the MCCS locations.

The Help Desk Analyst I is pending classification in the MSEA Support Services unit and is anticipated to pay in the vicinity of $21.00/hour. MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.

The required minimum qualifications include an associate’s degree in information technology, computer systems or a related field and 2 years of relevant work experience. Formal training and experience may be considered in lieu of education on a year-for-year basis.

The required knowledge, skills, and abilities include, but are not limited to, the following: 

  • Knowledge of and ability to diagnose end-user technology problems across operating systems (Windows and macOS), hardware and peripherals, local area network connectivity, cloud productivity services, and account or access issues, including isolating a problem to its source through structured questioning.
  • Ability to deliver courteous, responsive customer service by phone, including explaining technical steps in plain language to non-technical callers, confirming results remotely, and staying calm and professional with frustrated or anxious users.
  • Skill in written communication and documentation, including clear and complete ticket notes and knowledge base entries that another technician could follow, with sound data security practices such as safe credential handling and recognizing phishing.
  • Ability to triage and prioritize multiple incoming requests, recognizing when and to whom an issue should be escalated, and following through on open tickets to resolution without prompting.

To apply, please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207)629-4000. TTY Dial Maine Relay 711.

Date Posted: June 18, 2026

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