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Entrylevel Help Desk Analyst Jobs in Hugo, MN (NOW HIRING)

Minnesota Careers

Commerce Analyst 2

Saint Paul, MN · On-site

$28.75 - $42.16/hr

Insurance Analyst Job Class: Commerce Analyst 2 Agency: Commerce Department * Job ID : 96670 ... If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or ...

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Merchants Bank

Mortgage Loan Processor I

Hastings, MN · On-site

$22.88 - $27.45/hr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Hugo, MN

Entrylevel Help Desk Analyst information

See Hugo, MN salary details

$15

$26

$39

How much do entrylevel help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entrylevel help desk analyst in Hugo, MN is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $29.62 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Hugo, MN look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Hugo, MN are:

What cities near Hugo, MN are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Hugo, MN with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Hugo, MN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $55,096 per year, or $26.5 per hour.

Tier 1 Helpdesk Technician

Insight Global

Minneapolis, MN • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Day to Day:

An employer is seeking a highly skilled Tier I Helpdesk Technician to join one of our largest national and most established financial institutions in North America. In this role you'll be joining the client services team and answering calls and emails from clients who are experiencing difficulties utilizing this client's external-facing website. You could be interfacing with any customer this client has, anywhere from a traditional retail banking client to an ultra-high net worth individual who is seeking an elevated level of service. To be successful on this team you must be comfortable having conversations on the phone, and being patient with users, as some may have limited technical ability. Any prior experience within a corporate setting, or within a helpdesk setting, will help you be successful on this team. The ideal candidate has an A+ CompTIA certification or related IT degree and is comfortable with troubleshooting technical issues across various platforms, including Windows, iOS/Android, Outlook, Webex, and Microsoft Office. This team goes on site 4x/week in downtown Minneapolis; therefore, you must be comfortable with that commute each day. Most team members work from home on Mondays or Fridays, but per leadership approval you're welcome to work from home one a different day if that works better in your schedule. This role is slated to be a 6-month contract-to-hire role with eligibility for conversation after the initial contract duration depending on performance.


Qualifications:

• 4 yr bachelor’s degree or high school diploma plus equivalent experience

• Prior experience working with customers

• Prior experience working within a technical setting will help you be successful on this team Understanding of computer systems, mobile devices, other tech products, hardware and applications (Outlook, Webex, Microsoft Suite, Android/iOS, Win OS, Active Directory, Remote Services)

• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

• Demonstrated written communication skills to create useful support logs

• Analytical and problem-solving skills to troubleshoot and diagnose issues

• -Customer service skills to interact professionally and positively with employees and coworkers (Customer oriented and cool-tempered)

• Ability to diagnose and resolve basic technical issues.

• Ability to commute to their downtown Minneapolis location 4x/week


Plusses:

• 1 year of prior Helpdesk Technician experience or Customer Support role

• A+ CompTia, or equivalent IT degree

• Prior experience supporting a banking / financial services client