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Entrylevel Help Desk Analyst Jobs in New Mexico (NOW HIRING)

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on ...

HII Nuclear Inc.

Helpdesk Analyst II

Los Alamos, NM

$18.75 - $25.50/hr

The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests within established SLAs.

A7 Recruitment

IT Service Desk L1

Santa Fe, NM · On-site

Qualifications 1-3 years service desk or help desk experience (L1) Completed at least 2 years in college with no back subjects Good to excellent communication skills Willingness to work onsite in ...

A7 Recruitment

IT Service Desk L1

Santa Fe, NM · On-site

Qualifications 1-3 years service desk or help desk experience (L1) Completed at least 2 years in college with no back subjects Good to excellent communication skills Willingness to work onsite in ...

Indotronix International Corporation

Helpdesk

Santa Fe, NM · On-site

$30 - $41/hr

Responds to help desk tickets and works with vendor support contacts to resolve technical problems ... Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root ...

Carrington

Mortgage Wire Desk, II Analyst

Santa Fe, NM · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in New Mexico look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in New Mexico are:

What cities in New Mexico are hiring for Entrylevel Help Desk Analyst jobs?

Cities in New Mexico with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

Albuquerque, NM • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19.75 - $27.25/hr

Temporary

Posted 11 days ago

Job description

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience.


Responsibilities:

• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.

• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.

• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.

• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.

• Install approved applications and address common software issues to restore user productivity quickly.

• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.

• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.

• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.

• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.

Other duties as needed

Interviews are currently being conducted, for immediate consideration please apply


• High school diploma or equivalent required.

• At least 1 year of help desk or IT support experience preferred.

• Working knowledge of Windows operating systems, Microsoft 365, and Outlook in an end-user support setting.

• Familiarity with basic networking concepts, including Wi-Fi, VPN connectivity, and shared drive access.

• Experience with Active Directory account administration such as password changes and user maintenance.

• Ability to communicate technical information clearly and patiently to non-technical users.

• Strong attention to detail with consistent ticket documentation, follow-up, and adherence to IT security practices.

• Associate degree in Information Technology or certifications such as CompTIA A+ or Network+ preferred.


Background required prior to employment

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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