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Entrylevel Help Desk Analyst Jobs in Georgia (NOW HIRING)

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for ...

Kforce Technology Staffing

Tier 1 Service Desk

Alpharetta, GA · On-site

$20 - $27.25/hr

We are seeking a customer-focused Service Desk Analyst to join our Technology Support team. This ... The ideal candidate is a strong troubleshooter who enjoys helping users, thrives in a fast-paced ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining ... Effectively analyze and log issues into a Ticketing system * Assign proper priority and escalate ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting ... Effectively analyze and log issues into a Ticketing system * Assign proper priority and escalate ...

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Ability to analyze problems and solve them through your own research and by drawing your own ...

Yancey Bros.co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Ability to analyze problems and solve them through your own research and by drawing your own ...

Yancey Bros. Co.

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Ability to analyze problems and solve them through your own research and by drawing your own ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... analysts. • Participate in projects, tasks, and responsibilities including emergencies and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... analysts. • Participate in projects, tasks, and responsibilities including emergencies and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Georgia

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Georgia? For Entrylevel Help Desk Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Georgia look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Georgia are:
What cities in Georgia are hiring for Entrylevel Help Desk Analyst jobs? Cities in Georgia with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Triage Help-Desk Tech- Entry-Level

RCS Professional Services

Marietta, GA • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.
We demand people who:
• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity
Everyday Duties
  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help-desk requests using our ticketing system
  • Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
  • Identify and learn appropriate software and hardware being used and supported by our clients
  • Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Maintain CRM and ticketing system
  • Research questions, issues, and concerns as directed by management
  • Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications
  • Superior communication skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation (Previous customer service experience a plus)

Education Requirements:
  • Bachelor's degree preferred --- Students welcome
  • A +, Network +, or ITIL certifications a plus

Job Type: Full-time
Salary + Benefits:
  • $30,000.00 - $32,000.00 /year

Some of Our Benefits include
  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!

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