Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.
If you have experience in customer service, tech support, inside sales, or back-office support, and enjoy working in a fast-paced environment, we encourage you to apply!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
- Assist customers with new account setup, MOV pass tag issuance, and general inquiries.
- Process payments using toll operations back-office systems.
- Handle in-person customer concerns, complaints, and toll-related questions.
- Support incoming customer service phone calls and resolve issues promptly.
- Collaborate with the customer service team to enhance the overall customer experience.
- Complete end-of-day deposits and generate balancing reports.
- Adhere to all attendance and scheduling requirements.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Required
- Must be 18 years or older
- High school diploma or equivalent required
- Experience with data entry and computer-based systems
- Fluent in spoken and written English
- Strong organizational, written, and verbal communication skills
- Willingness to work flexible shifts, including weekends
- Experience with cash handling on computerized systems
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused
- Strong team orientation and interpersonal skills