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Entry Level Xfinity Customer Service Jobs in West Virginia

Customer Service

Morgantown, WV

$16.50 - $22.50/hr

Positions available include entry level Management and Customer Service Representative! As a company we work alongside unions where we are in charge of the development and customization of membership ...

Customer Service

Morgantown, WV

$16.50 - $22.50/hr

Job Type: Full-time Positions available include entry level Management and Customer Service ... Representative! As a company we work alongside unions where we are in charge of the development and ...

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in Morgantown servicing union ...

Customer Service Manager

Morgantown, WV · On-site

$45K - $86K/yr

Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in Morgantown servicing union ...

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Entry Level Xfinity Customer Service information

What is the difference between Entry Level Xfinity Customer Service vs Xfinity Customer Support Specialist?

AspectEntry Level Xfinity Customer ServiceXfinity Customer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, in-store support
Employer & Industry UsageMajor telecom provider, XfinityMajor telecom provider, Xfinity
Job FocusHandling basic customer inquiries, troubleshooting, account managementResolving complex issues, technical support, upselling

Entry Level Xfinity Customer Service roles focus on basic customer interactions, troubleshooting, and account support, often requiring minimal certifications. Xfinity Customer Support Specialists handle more complex technical issues and may have additional training. Both roles are essential in the telecom industry, with the former serving as an entry point and the latter providing advanced support.

What are popular job titles related to Entry Level Xfinity Customer Service jobs in West Virginia? For Entry Level Xfinity Customer Service jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Xfinity Customer Service jobs in West Virginia look for? The top searched job categories for Entry Level Xfinity Customer Service jobs in West Virginia are:
What cities in West Virginia are hiring for Entry Level Xfinity Customer Service jobs? Cities in West Virginia with the most Entry Level Xfinity Customer Service job openings:

Entry-Level Tolling Customer Service

MCI Careers

Parkersburg, WV

$13.50 - $15/hr

Full-time

Re-posted 29 days ago


Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

If you have experience in customer service, tech support, inside sales, or back-office support, and enjoy working in a fast-paced environment, we encourage you to apply!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
  • Assist customers with new account setup, MOV pass tag issuance, and general inquiries.
  • Process payments using toll operations back-office systems.
  • Handle in-person customer concerns, complaints, and toll-related questions.
  • Support incoming customer service phone calls and resolve issues promptly.
  • Collaborate with the customer service team to enhance the overall customer experience.
  • Complete end-of-day deposits and generate balancing reports.
  • Adhere to all attendance and scheduling requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

  • Must be 18 years or older
  • High school diploma or equivalent required
  • Experience with data entry and computer-based systems
  • Fluent in spoken and written English
  • Strong organizational, written, and verbal communication skills
  • Willingness to work flexible shifts, including weekends
  • Experience with cash handling on computerized systems
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Skilled in conflict resolution, problem-solving, and negotiation
  • Customer service-oriented: empathetic, responsive, patient, and conscientious
  • Ability to multi-task, self-manage, and stay focused
  • Strong team orientation and interpersonal skills

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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