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Entry Level Xfinity Customer Service Jobs in Illinois

Comcast

Xfinity Retail Sales Consultant

Schaumburg, IL

$17.05/hr

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Quincy, IL

$15/hr

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

East Peoria, IL · On-site

$15.63/hr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... East Peoria, IL - Xfinity Retail Store | Address: 426 West Washington Street, East Peoria, IL 61611 ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

We are looking to fill sales and marketing positions from the entry level. We have found that those ... customer service experience thrive with our company. We provide training to all qualified ...

Mach 1 Stores

Customer service Associate

Marion, IL · On-site

$15 - $15.50/hr

For our entry-level customer service associates, there are AM, PM, and Overnight shifts available. The hourly wage starts at $15.00, with a 25 cent pay increase in each quarter FOR AT LEAST A YEAR or ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified ...

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Entry Level Xfinity Customer Service information

What is the difference between Entry Level Xfinity Customer Service vs Xfinity Customer Support Specialist?

AspectEntry Level Xfinity Customer ServiceXfinity Customer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, in-store support
Employer & Industry UsageMajor telecom provider, XfinityMajor telecom provider, Xfinity
Job FocusHandling basic customer inquiries, troubleshooting, account managementResolving complex issues, technical support, upselling

Entry Level Xfinity Customer Service roles focus on basic customer interactions, troubleshooting, and account support, often requiring minimal certifications. Xfinity Customer Support Specialists handle more complex technical issues and may have additional training. Both roles are essential in the telecom industry, with the former serving as an entry point and the latter providing advanced support.

Is customer service an entry level job?

Entry level customer service positions, such as those for Xfinity, are typically designed for individuals with little to no prior experience. These roles often provide training on company systems and customer interaction skills, making them accessible to recent graduates or those new to the workforce.

What are the most commonly searched types of Xfinity Customer Service jobs in Illinois?

The most popular types of Xfinity Customer Service jobs in Illinois are:

What are popular job titles related to Entry Level Xfinity Customer Service jobs in Illinois?

For Entry Level Xfinity Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Xfinity Customer Service jobs in Illinois look for?

The top searched job categories for Entry Level Xfinity Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Xfinity Customer Service jobs?

Cities in Illinois with the most Entry Level Xfinity Customer Service job openings:

Entry Level Xfinity Customer Service jobs near you

Xfinity Retail Sales Consultant

Comcast

Springfield, IL

$15.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Engage customers by demonstrating and explaining product features to enhance their shopping experience.

  • Provide outstanding customer service and assist with interpreting account statements, paying bills, and making service changes.

  • Promote Comcast/Xfinity products as a brand ambassador and contribute to achieving sales targets.

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

 What you will be doing: 

  • Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. 

  • Providing outstanding customer service with all customer interactions. 

  • Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence. 

  • Helping customers interpret and clarify their account statements and pay their bills in the store. 

  • Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. 

  • Acting as brand ambassador to promote Comcast/Xfinity products. 

  • Providing expert-level understanding and passion around technology, especially around Comcast products and services. 

  • Maintaining detailed sales product knowledge, including competitive information. 

  • Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles. 

  • Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. 

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we’ve got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of! 

Join Comcast and be a Part of Something Big. 

What you will need to have 

  • High School Diploma or equivalent 

  • Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary 

  • Regular, consistent, and punctual attendance. 

  • Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly. 

Perks and benefits 

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. 

  • We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full-Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching. 

  • …and much more 

Employees at all levels are expected to: 

  • Understand our Operating Principles; make them the guidelines for how you do your job. 

  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

  • Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

  • Win as a team and make big things happen by working together and being open to new ideas. 

  • Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

  • Drive results and growth. 

  • Support a culture of inclusion in how you work and lead. 

  • Do what's right for each other, our customers, investors, and our communities. 
     

Disclaimer 

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. 

Comcast is an EOE/Veterans/Disabled/LGBT employer. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity


Salary:

Base Pay: $15.75
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $24.13

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

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