Entry Level Workforce Analyst Jobs in Toronto, ON

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism,innovationand commitment.

• Autonomous - We encourage and trust your decision-making skills

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

About the Job

The Small Business Analystis responsible formanaging an assigned portfolio of past-due accounts from early-stage delinquency through final resolution. The role focuses on curing delinquency through professional, courteous, and customer-focused collection activities while mitigating financial risk to the company. Special attention is given to high-risk accountsrepresentingsignificant exposure, withtimelyfollow-up and escalation asrequired.

Responsibilities

What You Drive:

• Effectively manage assigned queues of delinquent accounts, ensuring follow-up occurs at least every three days until resolution.

• Negotiatetimelyandappropriate remedieswith customers to resolve past-due balances whilemaintainingstrong customer relationships.

• Identify,monitor, and escalate high-risk accounts thatrepresentmaterial exposure to the company.

• Gather, analyze, and evaluate account information to recommendappropriate solutions, including extensions, rewrites, and other remediation options.

• Complete required documentation related to extensions, rewrites, bailiff assignments, and account closures, including repossessed accounts.

• Collaborate with internal departments, dealers, DFM partners, and team members to resolve complex account issues.

• Support team initiatives by sharing knowledge, providing backup coverage, and contributing to continuous process improvements.

• Participate in internal control audits and complete monthly reconciliations of internal reports.

Preferred Skills

• Bachelor's degree in Business Administration, Finance, Accounting, ora relateddiscipline.

• Minimum of three years of relevant work experience in collections, customer service, or financial services.

• Working knowledge of collections practices, compliance requirements, credit principles, and customer service.

• Strong analytical, communication, and negotiation skills.

• Automotive or equipment financecollectionsexperience.

• Familiarity with DFS portfolio systems andcollectionsworkflows.

• Bilingualproficiencyin French (Canadian) is an asset.

• Proficiencyin Microsoft Office applications.

• Strong customer service and interpersonal skills.

• Ability to analyze account data and assess risk effectively.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid training and 2 weeks of annual leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

• $26/hr+ $2 French bilingual premium

Location

• Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4(3 days on-site and 2 days remote)

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed to accommodating you to best meet your needs.