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Entry Level Ttec Customer Service Chat Jobs in Rochester, NY

Delta Sonic

Customer Advisor I

Rochester, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... Customer Advisors will be hired into the entry-level position of Delta Technician. The pay rate ...

Greece Location

Customer Advisor I

Rochester, NY

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... Customer Advisors will be hired into the entry-level position of Delta Technician. The pay rate ...

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All JobsTtec Customer Service Chat JobsEntry Level Ttec Customer Service Chat JobsEntry Level Ttec Customer Service Chat Jobs in Rochester, NY

Entry Level Ttec Customer Service Chat information

See Rochester, NY salary details

$9

$18

$26

How much do entry level ttec customer service chat jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level ttec customer service chat in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Ttec Customer Service Chat vs Entry Level Ttec Customer Service Phone?

AspectEntry Level Ttec Customer Service ChatEntry Level Ttec Customer Service Phone
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, basic computer skills
Work EnvironmentOnline chat platform, remote or call centerPhone calls, remote or call center
Employer & Industry UsageUsed by Ttec for customer support via chatUsed by Ttec for customer support via phone
Common Search & ComparisonOften compared for remote customer service rolesOften compared for traditional customer service roles

Both roles require similar credentials and are used by Ttec in customer support. The main difference lies in the communication method: chat versus phone. Chat roles involve online text interactions, while phone roles involve voice communication. Your choice depends on your preferred communication style and comfort with technology.

What is an entry level TTEC Customer Service Chat representative?

Entry Level Ttec Customer Service Chat jobs involve assisting customers via online chat platforms, addressing their inquiries, and resolving issues related to products or services. These roles typically require strong written communication skills, a customer-oriented attitude, and basic computer proficiency. Employees are often responsible for providing support, troubleshooting problems, and ensuring customer satisfaction while representing the company's brand. Training is usually provided, making these positions suitable for individuals new to customer service or the workforce.

What are the key skills and qualifications needed to thrive as an entry level TTEC Customer Service Chat representative?

To thrive as an Entry Level TTEC Customer Service Chat Representative, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Patience, problem-solving abilities, and a positive attitude help you stand out in this customer-focused role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a high standard of service.

What are some typical challenges faced by entry level TTEC Customer Service Chat representatives, and how can they be managed?

Entry Level Ttec Customer Service Chat representatives often face challenges such as managing multiple conversations at once, handling difficult or frustrated customers, and quickly learning company systems and products. Success in this role involves strong multitasking skills, patience, and adaptability. New hires can benefit from utilizing provided training resources, seeking feedback from supervisors, and collaborating with more experienced team members to develop effective communication strategies. Building these skills not only improves day-to-day performance but can also open up opportunities for advancement within Ttec.

What are the most commonly searched types of Ttec Customer Service Chat jobs in Rochester, NY?

The most popular types of Ttec Customer Service Chat jobs in Rochester, NY are:

Entry Level Ttec Customer Service Chat jobs near you
Infographic showing various Entry Level Ttec Customer Service Chat job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

*Full-Time* Airport Agent - Customer Service

Envoy Air Inc.

Rochester, NY

$16.33/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

 

We are hiring immediately, with no experience required!

Pay rate - $16.33 / HR

Responsibilities

What's in it for you?

  • Travel for free with your family and friends on flights across the American Airlines global network
  • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
  • 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
  • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
  • Both full-time and part-time positions available
  • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
  • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert

What you will be doing!

  • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
  • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
  • No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
  • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications

Requirements:

  • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
  • 18 years or older
  • High school diploma, GED, or international equivalent
  • Ability to pass a pre-employment drug screen and background check
  • Authorized to work in U.S. without sponsorship
  • Must possess at least one form of TSA-acceptable identification for business travel purposes.

Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Employment Type: FULL_TIME

What Envoy Air employees say

Pay

Benefits

Hours and flexibility

Workplace

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