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Entry Level Ttec Customer Service Chat Jobs in Rochester, NY

TTEC

Customer Service Representative

Rochester, NY

$18.92/hr

As a Customer Service Representative working onsite in Malta, NY , youll be a part of bringing ... Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. We ...

Q-Cells

Customer Service Specialist - Northeast

Farmington, NY

$16.75 - $22.25/hr

Customer Service Specialist - Northeast Join the Market Leader in Solar and Battery Technology and ... Handle inbound calls, emails, and live chat inquiries from customers regarding solar product issues ...

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All JobsTtec Customer Service Chat JobsEntry Level Ttec Customer Service Chat JobsEntry Level Ttec Customer Service Chat Jobs in Rochester, NY

Entry Level Ttec Customer Service Chat information

See Rochester, NY salary details

$9

$18

$26

How much do entry level ttec customer service chat jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level ttec customer service chat in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Ttec Customer Service Chat vs Entry Level Ttec Customer Service Phone?

AspectEntry Level Ttec Customer Service ChatEntry Level Ttec Customer Service Phone
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, basic computer skills
Work EnvironmentOnline chat platform, remote or call centerPhone calls, remote or call center
Employer & Industry UsageUsed by Ttec for customer support via chatUsed by Ttec for customer support via phone
Common Search & ComparisonOften compared for remote customer service rolesOften compared for traditional customer service roles

Both roles require similar credentials and are used by Ttec in customer support. The main difference lies in the communication method: chat versus phone. Chat roles involve online text interactions, while phone roles involve voice communication. Your choice depends on your preferred communication style and comfort with technology.

What are Entry Level Ttec Customer Service Chat jobs?

Entry Level Ttec Customer Service Chat jobs involve assisting customers via online chat platforms, addressing their inquiries, and resolving issues related to products or services. These roles typically require strong written communication skills, a customer-oriented attitude, and basic computer proficiency. Employees are often responsible for providing support, troubleshooting problems, and ensuring customer satisfaction while representing the company's brand. Training is usually provided, making these positions suitable for individuals new to customer service or the workforce.

What are the key skills and qualifications needed to thrive as an Entry Level TTEC Customer Service Chat Representative, and why are they important?

To thrive as an Entry Level TTEC Customer Service Chat Representative, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Patience, problem-solving abilities, and a positive attitude help you stand out in this customer-focused role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a high standard of service.

What are some typical challenges faced by Entry Level Ttec Customer Service Chat representatives, and how can they be managed?

Entry Level Ttec Customer Service Chat representatives often face challenges such as managing multiple conversations at once, handling difficult or frustrated customers, and quickly learning company systems and products. Success in this role involves strong multitasking skills, patience, and adaptability. New hires can benefit from utilizing provided training resources, seeking feedback from supervisors, and collaborating with more experienced team members to develop effective communication strategies. Building these skills not only improves day-to-day performance but can also open up opportunities for advancement within Ttec.
What are the most commonly searched types of Ttec Customer Service Chat jobs in Rochester, NY? The most popular types of Ttec Customer Service Chat jobs in Rochester, NY are:
What are popular job titles related to Entry Level Ttec Customer Service Chat jobs in Rochester, NY? For Entry Level Ttec Customer Service Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Ttec Customer Service Chat jobs in Rochester, NY look for? The top searched job categories for Entry Level Ttec Customer Service Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Ttec Customer Service Chat jobs? Cities near Rochester, NY with the most Entry Level Ttec Customer Service Chat job openings:
Entry Level Ttec Customer Service Chat jobs near you
Infographic showing various Entry Level Ttec Customer Service Chat job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Service Representative

Customer Service Representative

TTEC

Rochester, NY

$18.92/hr

Full-time

Medical, PTO

Posted 5 days ago

TTEC rating

5.8

Company rating: 5.8 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

347th of 426 rated business services

Job description

Job Details

Your potential has a place here with TTECs award-winning employment experience. As a Customer Service Representative working onsite inMalta, NY, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.

What Youll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • At least 1 year of customer service experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $18.92 plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Malta, NY Job Requisition 04C76
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