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Entry Level Ttec Customer Service Chat Jobs in California

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... Level Entry Level Job Type & Location This is a Contract to Hire position based out of San Mateo ...

New

TTEC

$22 - $30.25/hr

Skills * Strong communication, customer service and organizational skills. * Strong problem ... Free On-site parking About Percepta Established in 2000 as a joint venture with TTEC, Percepta has ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... customer service environment providing support via phone, email or live chat At least 1 year ...

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All JobsTtec Customer Service Chat JobsEntry Level Ttec Customer Service Chat JobsEntry Level Ttec Customer Service Chat Jobs in California

Entry Level Ttec Customer Service Chat information

What is the difference between Entry Level Ttec Customer Service Chat vs Entry Level Ttec Customer Service Phone?

AspectEntry Level Ttec Customer Service ChatEntry Level Ttec Customer Service Phone
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, basic computer skills
Work EnvironmentOnline chat platform, remote or call centerPhone calls, remote or call center
Employer & Industry UsageUsed by Ttec for customer support via chatUsed by Ttec for customer support via phone
Common Search & ComparisonOften compared for remote customer service rolesOften compared for traditional customer service roles

Both roles require similar credentials and are used by Ttec in customer support. The main difference lies in the communication method: chat versus phone. Chat roles involve online text interactions, while phone roles involve voice communication. Your choice depends on your preferred communication style and comfort with technology.

What is an entry level TTEC Customer Service Chat representative?

Entry Level Ttec Customer Service Chat jobs involve assisting customers via online chat platforms, addressing their inquiries, and resolving issues related to products or services. These roles typically require strong written communication skills, a customer-oriented attitude, and basic computer proficiency. Employees are often responsible for providing support, troubleshooting problems, and ensuring customer satisfaction while representing the company's brand. Training is usually provided, making these positions suitable for individuals new to customer service or the workforce.

What are the key skills and qualifications needed to thrive as an entry level TTEC Customer Service Chat representative?

To thrive as an Entry Level TTEC Customer Service Chat Representative, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Patience, problem-solving abilities, and a positive attitude help you stand out in this customer-focused role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a high standard of service.

What are some typical challenges faced by entry level TTEC Customer Service Chat representatives, and how can they be managed?

Entry Level Ttec Customer Service Chat representatives often face challenges such as managing multiple conversations at once, handling difficult or frustrated customers, and quickly learning company systems and products. Success in this role involves strong multitasking skills, patience, and adaptability. New hires can benefit from utilizing provided training resources, seeking feedback from supervisors, and collaborating with more experienced team members to develop effective communication strategies. Building these skills not only improves day-to-day performance but can also open up opportunities for advancement within Ttec.
What are the most commonly searched types of Ttec Customer Service Chat jobs in California? The most popular types of Ttec Customer Service Chat jobs in California are:
What cities in California are hiring for Entry Level Ttec Customer Service Chat jobs? Cities in California with the most Entry Level Ttec Customer Service Chat job openings:
Entry Level Ttec Customer Service Chat jobs near you
Infographic showing various Entry Level Ttec Customer Service Chat job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Specialist - Entry Level

Easy Recruiter

Los Angeles, CA • On-site

$18.25 - $24.25/hr

Other

Re-posted 4 days ago

Job description

Customer Service Specialist - Entry Level

Los Angeles, California, United States

About the Job

The client service representative role is permanent based on an anticipated routine of 35-40 hours per week, Sunday-Sunday. Employees are required to have versatility to work some of our 8-hour work schedule routines during our usual organization hours of 5:00 am-10:00 pm local time. Requirement instruction times are Monday-Friday 8:00 am to 5:00 pm CST for 4-5 weeks. It may be necessary, given the business necessity, to operate occasional overtime.

Main Responsibilities
  • Reply to incoming phone calls from our consumers on problems associated with help eligibility questions as well as prescription condition questions
  • Quick guide and enlighten callers on their prescription advantages, use program, formulary, superiors and condition of orders as well as insurance claims or even concerns
  • Ask ideal concerns as well as listen closely proactively while recording required information in pc bodies
  • Identify problems and connect remedies and also actions to clients, pharmacies as well as physicians along with prescribed purchases and reorders
  • Create outbound phone call to customers on prescription orders and also settlement concerns

This duty is just as tough and rewarding. You'll be contacted to investigate complex problems concerning member prescribed as well as/ or even drug store benefits across a number of data banks which demands eloquence in personal computer navigation and toggling while with confidence as well as compassionately enlisting along with the customer.

You'll be awarded as well as recognized for your performance in an environment that are going to test you as well as provide you very clear direction on what it requires to do well in your duty and also provide growth for other jobs you may have an interest in

Meeting Procedures

Our interview procedure has actually been structured for your benefit! Your electronic, taped interview will certainly consist of 5 questions as well as final lower than thirty minutes. So, satisfy be verbalize, very clear, and also outlined. Once a choice has actually been actually brought in after your meeting, our company will let you understand!

Required Qualifications
  • Senior High School Diploma Or Degree/ GED (or greater) OR equal work experience
  • 1+ years of customer care knowledge to consist of providing company over the phone
  • Knowledge with computer system and also Windows PC functions, that includes the ability to get through as well as find out new and also complicated computer unit applications
  • Standard know-how of Microsoft Workplace Term (capability to open and browse a word documentation) as well as Microsoft Excel (potential to open up as well as browse a spreadsheet).
  • Ability to operate any one of our 8-hour work schedule timetables in the course of our typical company hours of Sunday - Saturday 5:00 am actually - 11:00 pm local time in Pacific Civil time OR Mountain Standard Time depending upon place.
Preferred Qualifications
  • Contact Center experience
  • Customer care adventure
  • Adventure along with Adult Learning in digital setting
  • Knowledge collaborating with Digital systems and also systems. Internet, Chat, email.
  • Health Care/Insurance atmosphere (understanding with health care language, health insurance records, or even benefit planning design)
  • Community service, behavioral health and wellness, illness deterrence, health advertising and behavior adjustment (dealing with susceptible populaces)
Telecommuting Requirements
  • Demanded to possess a devoted workspace set up that is actually separated from various other living places as well as offers details privacy.
  • Capacity to maintain all business sensitive documentations secure (if appropriate).
  • Need to live in a place that may acquire a UnitedHealth Team accepted high-speed web link or take advantage of an existing high-speed web solution.
  • Have to manage to attach directly in to web-- by means of challenging cord (either straight to cable box or even modem).

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