Job Title: Help Desk Analystย
Location: Newark, NJ (Onsite)
Duration: Long-Term
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Education / Experience Requirements
- High School Diploma or equivalent required, Associateโs or Bachelorโs degree in Information Technology or related field preferred.
- 1+ years of Service Desk or IT support experience; experience in aviation, transportation, or other mission-critical environments preferred.
- Familiarity with airport systems (e.g., flight information, baggage handling, passenger processing, communications) is a strong advantage.
- Prior experience coordinating with multiple suppliers/vendors in a technical support or ITSM environment.
- Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar.
- Proficient in Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).
- ITIL Foundation certification (preferred or must be obtained within 12 months of hire).