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Entry Level Technical Support Engineer Jobs in New York

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

The Technical Support Associate is an entry-level, engineering-adjacent role supporting both technical and marketing functions within NIC's technical product marketing group (TPMG). The primary ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Kombo

Developer Support Engineer (NYC)

New York, NY · On-site

$151K/yr

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

Kombo

Developer Support Engineer (NYC)

Manhattan, NY · On-site

$115 - $160/hr

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in New York

Entry Level Technical Support Engineer information

See New York salary details

$41K

$86.5K

$130.7K

How much do entry level technical support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for entry level technical support engineer in New York is $86,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $107,800.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in New York?

The most popular types of Technical Support Engineer jobs in New York are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in New York?

For Entry Level Technical Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in New York look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in New York are:

What cities in New York are hiring for Entry Level Technical Support Engineer jobs?

Cities in New York with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,464 per year, or $41.6 per hour.

Client Services Onsite Support Engineer

Liss Technologies

Manhattan, NY

$65K - $80K/yr

Full-time

Posted 3 days ago

New

Job description

Description
The Client Services Onsite Support Engineer is a full-time position placed onsite at one of our client locations. Working as an embedded member of the client’s team, you serve as the primary frontline resource for users who need prompt, courteous, and effective technical support. In this role, you will respond to requests for assistance in person, by phone, and through support channels, while troubleshooting hardware, software, and basic system issues. The ideal candidate combines strong customer service skills with sound technical judgment, maintains accurate documentation, and delivers reliable support that helps end users remain productive. This position also plays an important role in escalating complex issues appropriately, following standard operating procedures, and contributing to a positive client support experience. This is a full-time, onsite placement at a single client site and is not a remote position.
Work schedule for this position will be Monday - Thursday on site at client location and work from home (remote) on Fridays.

Key Responsibilities
·       Serve as the first point of contact for the client’s end users and IT staff seeking technical assistance.
·       Develop working familiarity with the client’s environment, systems, users, and standard operating procedures.
·       Coordinate with the LISS Technologies Client Services team on escalations, documentation, and reporting.
·       Respond to inbound incidents and service requests through phone, email, ticketing systems, and in-person support.
·       Troubleshoot and resolve basic to intermediate hardware, software, connectivity, and account access issues in a timely manner.
·       Maintain end-to-end ownership of support requests, ensuring timely follow-up, clear communication, and appropriate resolution.
·       Document incidents, troubleshooting steps, resolutions, and user interactions accurately within the designated support system.
·       Escalate unresolved or high-impact issues to the appropriate LISS Technologies support teams in accordance with established procedures.
·       Provide users with clear, easy-to-understand guidance and updates throughout the support process.
·       Assist with setup, configuration, and basic maintenance of workstations, peripherals, and standard business applications.
·       Monitor support queues and address tickets based on SOP
·       Participate in and adhere to all standard operating procedures, service standards, and departmental policies.
·       Identify recurring issues and share feedback or improvement opportunities with the broader support team.

·       Support a professional, service-oriented environment by demonstrating patience, accountability, and responsiveness in all client interactions.

Skills, Knowledge & Expertise
·       Strong customer service, interpersonal, and communication skills.
·       Ability to diagnose and resolve common technical issues efficiently and accurately.
·       Working knowledge of desktop operating systems, business applications, printers, mobile devices, and basic networking concepts.
·       Ability to explain technical concepts clearly to non-technical users.
·       Strong organizational skills and attention to detail in documenting incidents and resolutions.
·       Ability to prioritize multiple requests and work effectively in a fast-paced support environment.

·       Commitment to following procedures, maintaining professionalism, and delivering a high-quality support experience.

Additional Details:


The ideal candidate will bring 2–5 years of experience in a helpdesk, desktop support, or technical support environment, with a demonstrated ability to troubleshoot common hardware, software, and user-access issues effectively. This individual should be comfortable working directly with end users as an embedded member of a client’s team, managing multiple requests, and maintaining a service-oriented approach in a fast-paced setting. Basic industry certifications are a plus and may include credentials such as CompTIA A+, CompTIA Network+, Microsoft fundamentals, or similar entry-level technical certifications.

On a typical day, this role involves working onsite at the assigned client location, monitoring incoming support requests and assisting users with a wide range of technical needs. You will communicate with end users to gather relevant details, troubleshoot problems methodically, document actions taken, and ensure each issue is followed through to completion or properly escalated. Success in this role requires balancing responsiveness with accuracy, maintaining a professional and helpful demeanor, and contributing to a dependable support experience that reflects the standards of the Client Services team.