We are currently seeking an Entry-Level IT Support Technician to join our team. In this role, you will be the first point of contact for technical support across both office and manufacturing environments, helping ensure our engineers, operators, and staff can work efficiently with minimal downtime.
Duties & Responsibilities
โข Provide first-level IT support for hardware, software, network, and user access issues across office and manufacturing environments
โข Diagnose and resolve issues with Windows workstations, laptops, peripherals, and basic connectivity (VPN, Wi-Fi, LAN)
โข Set up, configure, and deploy computers, printers, mobile devices, and other user equipment
โข Manage user accounts, password resets, permissions, and onboarding/offboarding activities in Active Directory
โข Log, track, and escalate support requests through the IT ticketing system
โข Install software, perform updates, and assist with patch management
โข Support manufacturing floor technology such as barcode scanners, label printers, and inspection systems
โข Maintain IT asset inventory, documentation, and system records
โข Follow company IT policies, procedures, and security standards
โข Assist with special projects and provide general support to the IT team
Qualifications
โข 0-2 years of IT support, helpdesk, internship, or related technical experience
โข High school diploma or GED required; Associate's degree, technical training, or certifications preferred
โข Working knowledge of Windows 10/11 and Microsoft 365
โข Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
โข Experience with Active Directory or similar user management systems preferred
โข Strong troubleshooting, communication, and customer service skills
โข Ability to manage multiple priorities in a fast-paced manufacturing environment
โข Familiarity with ERP or MES systems is a plus
โข CompTIA A+, Network+, or similar certifications are a plus
We are an ITAR-compliant facility, and all employees must meet ITAR eligibility requirements.