ZipRecruiter

Log In

2

Entry Level Tech Support Jobs in Des Moines, IA (NOW HIRING)

Varsity Tutors

CompTIA A+ Tutor

Ames, IA · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

MCI Careers

Entry-Level Accountant

Iowa, IA

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Supports department peers as needed CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS ...

MCI Careers

Entry-Level Accountant

Iowa, IA · On-site

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... Supports department peers as needed WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal ...

next page

Showing results 1-20

All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Des Moines, IA

Entry Level Tech Support information

See Des Moines, IA salary details

$26.4K

$42.4K

$64.4K

How much do entry level tech support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for entry level tech support in Des Moines, IA is $42,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $45,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through internships, volunteering, or personal projects can improve your chances. Strong communication skills and a willingness to learn are also important for entry-level candidates.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are popular job titles related to Entry Level Tech Support jobs in Des Moines, IA?

For Entry Level Tech Support jobs in Des Moines, IA, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Des Moines, IA look for?

The top searched job categories for Entry Level Tech Support jobs in Des Moines, IA are:

What cities near Des Moines, IA are hiring for Entry Level Tech Support jobs?

Cities near Des Moines, IA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Des Moines, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,433 per year, or $20.4 per hour.

Information Technology Operations Intern, Summer 2026

Dee Zee

Des Moines, IA • On-site

$14.75 - $19.50/hr

Temporary, Internship

Re-posted 19 days ago

Dee Zee rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY - The IT Operations Intern provides entry-level technical support for Dee Zee's end users through basic troubleshooting, equipment setup, and documentation. This role assists the IT Support Technicians with routine tasks and learns foundational skills in hardware, software, and network support. More complex issues are escalated to senior IT team members.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT - May involve occasional work in production areas, which can include exposure to coolant, dust, mist, elevated noise levels, and fluctuating temperatures.
ACCOUNTABILITIES
  • Respond to basic user inquiries via phone, email, and work order system.
  • Assist with installation, configuration, and usability of computers, software, printers, and other devices under supervision.
  • Support users with printing issues, including connecting and troubleshooting laser printers, copiers, and label printers.
  • Help with network cabling tasks such as running, labeling, or terminating cables (with guidance).
  • Perform simple hands-on fixes such as installing updates, replacing peripherals, and setting up new workstations.
  • Troubleshoot routine hardware and software issues in person or remotely, escalating to IT Support Technicians as needed.
  • Update and maintain documentation, procedures, and knowledge base articles.
  • Assist with inventory tracking, equipment organization, and general IT operational tasks.
  • Support IT team members with project-related work and process improvements.

QUALIFICATIONS
  • Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related program.
  • Prior technical support experience is helpful but not required.
  • Exposure to a manufacturing environment is a plus.
  • Basic understanding of user profiles and how they affect login behavior.
  • Foundational knowledge of Windows Desktop Operating Systems.
  • Interest in PC hardware, including building or repairing desktops (memory, drives, network cards, etc. - training provided).
  • Basic understanding of TCP/IP and general networking concepts.
  • Strong customer service mindset and communication skills.
  • Ability to follow instructions, document steps, and stay organized.
  • Willingness to learn in a manufacturing technology environment.

What Dee Zee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply