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Entry Level Support Jobs in Pooler, GA (NOW HIRING)

Burlington Stores

IT Support Specialist 1

GA · On-site

Position Overview Support will primarily be provided through in-person communication, though it may ... As an entry-level specialist, the candidate will be responsible for completing essential functions ...

FERGUSON

Warehouse Associate - Entry Level

Savannah, GA · On-site

$15 - $17.75/hr

Warehouse Associate Ferguson is currently seeking an entry level Warehouse Associate to join our ... May be required to work at the counter as needed to support business operations and customer ...

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Entry Level Support information

See Pooler, GA salary details

$10

$16

$23

How much do entry level support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level support in Pooler, GA is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.56 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Pooler, GA?

The most popular types of Support jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Entry Level Support jobs?

Cities near Pooler, GA with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Pooler, GA as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Temporary. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,133 per year, or $16.9 per hour.

IT Support Specialist

Springfield, GA • On-site

Effingham County, Georgia
See more jobs at Effingham County, Georgiaexternal

$20 - $23/hr

Full-time

Posted 18 days ago

Job description

IT Support Specialist
$20.00 - $23.00 / non-exempt
Provides first-level and intermediate support for County computers, peripherals, approved software, accounts, and basic connectivity. Receives and documents requests, diagnoses and resolves routine issues, installs approved equipment and software, trains users, and escalates complex or security-sensitive matters.
Essential Functions
  • Troubleshoots, maintains, and repairs County-issued computers, peripherals, and related equipment using approved procedures and tools.
  • Assists users and IT staff with hardware, software, account, printing, email, document-management, and basic connectivity issues and escalates complex incidents.
  • Records tickets, diagnostic steps, configurations, user communications, asset changes, and resolution details accurately in approved systems.
  • Installs, configures, updates, and maintains approved software and devices only through authorized accounts, licensing, configuration, patch, and change procedures.
  • Provides end-user assistance and basic training on approved productivity applications, email, County systems, security practices, and equipment use.
  • Supports equipment inventory, deployment, replacement, return, secure data handling, and disposal with documented chain of custody.
  • Evaluates assigned hardware and software needs and makes recommendations subject to supervisory, security, compatibility, funding, and procurement review.
  • May assist with approved web or content updates without independent publication, records-release, or policy authority.
  • Records all compensable ticket, travel, deployment, training, remote, after-hours, and call-back work.

Additional Responsibilities
  • Maintains accurate tickets, inventories, configuration records, procedures, change history, and knowledge documentation appropriate to assigned systems.
  • Performs related technology duties consistent with training, access authorization, classification, and approved change procedures.

Supervisory Responsibilities
This position has no supervisory responsibilities. Technical guidance, project coordination, account administration, or vendor contact does not confer personnel, purchasing, contract, legal, or policy authority.
Knowledge, Skills, and Abilities
  • Knowledge of assigned technology, security, service-management, change-control, documentation, backup, recovery, and customer-support practices.
  • Ability to use least-privilege access, approved credentials, secure administration methods, logging, testing, rollback, escalation, and incident-reporting procedures.
  • Ability to troubleshoot methodically, protect confidential and security-sensitive information, document work, and communicate technical issues to nontechnical users.
  • Ability to distinguish technical recommendations and system administration from final purchasing, contracting, legal, records-release, personnel, and risk-acceptance authority.

Minimum Qualifications
Education
Associate degree or equivalent coursework in information technology, computer science, or a related field.
Experience
One year of relevant technical-support experience.
Equivalent Combination
An equivalent combination of education, training, experience, and industry credentials may be considered; required security or regulated qualifications may not be waived.
Preferred Qualifications
  • Entry-level endpoint, service-desk, networking, or security certification.

Required Licenses and Certifications
No position-specific license or certification is established in the submitted source. Any required court-system access training is Pending Department Validation.
Work Schedule and Availability
Full-time technology-support schedule. Maintenance windows, outages, incidents, projects, emergencies, disaster response, and on-call assignments may require travel and evening, weekend, holiday, remote, or call-back work. Nonexempt employees must record all compensable work; exemption status remains subject to HR validation where identified.
Physical and Environmental Requirements
Requirement
Frequency
Job-Related Context
Sit, stand, walk, bend, kneel, crouch, and use hands to operate computers and related equipment
Frequently
Provides desk-side and remote technical support.
Lift and carry computers, monitors, printers, and tools
Occasionally
Submitted source states up to 50 pounds, with assistance for heavier items; validate essential threshold.
Work under desks, near cabling, and in equipment rooms
Occasionally
Installs and troubleshoots hardware and connections.
Observe equipment and exchange accurate information
Frequently
Diagnoses problems and trains users.
Work Environment
Work is performed in offices, equipment rooms, data and telecommunications spaces, vehicles, and County facilities. Exposure may include electrical equipment, cabling, ladders, confined equipment areas, noise, heat, dust, construction activity, and travel. Higher-risk work requires training, access authorization, appropriate tools, assistance, and protective measures.
Disclaimer
Effingham County will provide reasonable accommodations to qualified individuals with disabilities to enable performance of the essential functions of the position, consistent with applicable law. This job description summarizes the position's primary duties and requirements. It is not an exhaustive list of every task, responsibility, or qualification. Duties may be modified or assigned based on operational needs, subject to applicable law and County policy.
Employment Relationship
This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not an employment contract and does not create a guarantee of employment for any specific duration. Employment with Effingham County is at will and may be terminated by either the employee or the County at any time, with or without cause or notice, subject to applicable federal or state law, County ordinances, personnel policies, and any other legally binding employment protections.

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