Entry Level Support Jobs in Ottawa, ON (NOW HIRING)

Job Posting Title

Job Category

Language Requirements

Flexible Work Agreement Type

Posting End Date

Job Grade

Pay Range

Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Participates with our senior developer team in the design and development of solutions appropriate to business and systems requirements within the target platform
• Participates with senior staff in peer reviews of technical specifications of client requirements and schedules
• Identifies opportunities and assists in the research and recommendation of forward-thinking initiatives to advance functionality / performance and reduce costs
• Provides accurate and timely Level of Effort (LOE) analysis estimates for requested small to medium solutions.
• Participates in code-walkthroughs and provides feedback to other team members
• Creates clear, concise, and standard technical documentation and specifications for solutions and provides input into relevant documentation prepared by other groups
• Assists in troubleshooting and problem solving for new applications/system modification within the team and provides solutions which promote best practices and standard procedures
• Learn and support existing applications
• Analyze, evaluate, and solve technical and non-technical (support process) problems and changes to the systems and its components, i.e. the workstation level as well as multi-user environments

Job Requirements

Education:

• Graduated from a recognized university/college with a degree/certification in Computer Science, Information Systems, Computer Systems, Math, Engineering or an acceptable combination of education, related experience, and training.

Experience:

• Experience with ServiceNow is an exceptional asset
• Experience with Microsoft tools (i.e. Office tools, SharePoint, Visual Studio)
• Experience in debugging and code optimization
• Experience analyzing, recommending, designing, and implementing solutions appropriate to the core technologies used, including an understanding of the Core Functionality, Reporting, Interfaces, Customizations and Extensions and how each will fit into the existing environment
• Experience using JavaScript
• Experience with Python, Java
• Experience using source control and code repositories
• Knowledge and experience with Project Management and Patch Management processes

Knowledge :

• Knowledge of the cloud and various cloud platforms
• Knowledge of modern software development life cycle and software configuration management processes, practices, and techniques, including Agile, Scrum, Cloud Solutions, and DevOps.
• Knowledge of cybersecurity and privacy considerations in systems.
• Knowledge of development best practices and coding standards

Abilities :

• Strong ability to effectively communicate insights verbally, visually, and in writing.
• Ability to establish rapport, build and maintain effective working relationships with colleagues, business partners and managers
• Great at analyzing and solving problems, debugging, troubleshooting, designing, and implementing solutions to complex technical issues
• Ability to analyze business processes and requirements and adapt them into technical designs

Personal Suitability :

• Confident and resourceful developer willing to research and triage problems
• Performance and results driven
• Shows initiative, integrity, reliability, good judgement, positive attitude
• Strong ability to absorb and collaborate with senior peers
• Able to showcase adaptability and resiliency with new challenges

Working conditions :

• This position is a hybrid position with a minimum - 3 days per week on site at Ottawa Head Office (151 Slater Street, Ottawa, ON).

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.