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Entry Level Support Jobs in Danbury, CT (NOW HIRING)

Square 9 Softworks

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Software Support Specialist (Entry Level)

New Haven, CT · Remote

$45K/yr

Manage multiple support projects with attention to detail * Communicate effectively with customers and internal teams Required Qualifications * Entry-level experience in technical support or customer ...

Fisher Organization

Entry-Level Remote Sales

Hamden, CT · Remote

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

Fisher Organization

Entry-Level Remote Sales

Hamden, CT · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

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Entry Level Support information

See Danbury, CT salary details

$12

$19

$26

How much do entry level support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level support in Danbury, CT is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.91 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Danbury, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,563 per year, or $19 per hour.

Software Support Specialist (Entry Level)

Square 9 Softworks

New Haven, CT • Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

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Job description

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks.

Responsibilities

  • Provide customer support for deployment and usage-related software issues
  • Resolve and troubleshoot software problems using custom internal ticketing tools
  • Collaborate with development and QA teams on issue resolution
  • Author and maintain knowledge base articles on common service issues
  • Manage multiple support projects with attention to detail
  • Communicate effectively with customers and internal teams

Required Qualifications

  • Entry-level experience in technical support or customer-facing roles
  • High School Diploma or equivalent
  • Strong verbal and written technical communication skills
  • Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
  • Demonstrated customer service and problem-solving abilities

Preferred Qualifications

  • Experience with SQL Server and database management
  • Ability to build consultative relationships with customers and resellers
  • Comfort with public speaking and presentations
  • Self-starter with strong organizational skills

Company Description

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.