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Entry Level Software Support Engineer Jobs in Brooklyn, NY

Kombo

Developer Support Engineer (NYC)

New York, NY · On-site

$151K/yr

Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations * You can navigate large, unfamiliar codebases. You're ...

Kombo

Developer Support Engineer (NYC)

Manhattan, NY · On-site

$125 - $150/hr

Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations * You can navigate large, unfamiliar codebases. You're ...

Shield

Client Services Onsite Support Engineer

New York, NY · On-site

$65K - $80K/yr

... software, and basic system issues. The ideal candidate combines strong customer service skills with ... entry-level technical certifications. On a typical day, this role involves working onsite at the ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

Shield

Client Services Onsite Support Engineer

New York, NY · On-site

$65K - $80K/yr

... software, and basic system issues. The ideal candidate combines strong customer service skills with ... entry-level technical certifications. On a typical day, this role involves working onsite at the ...

AQR

Application Support Engineer

Greenwich, CT

$110K - $140K/yr

Two years' experience working with both business user and technical teams supporting complex software systems in the financial industry. * Hands-on technical abilities including SQL and programming ...

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

Two years' experience working with both business user and technical teams supporting complex software systems in the financial industry. * Hands-on technical abilities including SQL and programming ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven ...

Robert Half

Application Support Engineer

Woodbridge, NJ · On-site

$42.75 - $49.50/hr

We are looking for an Application Support Engineer to join a financial services organization in ... Deliver second-line technical support for end-user hardware, software, and application issues ...

eVero Corporation

Be Seen First

Software Support Specialist, Tier 1

Melville, NY · On-site

$18 - $26/hr

The Tier 1 Support Specialist is responsible for providing high quality service to all users in our ... Collaborating with Engineers to create policy Other Skills / Abilities * Customer-service oriented ...

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All JobsSoftware Support Engineer JobsEntry Level Software Support Engineer JobsEntry Level Software Support Engineer Jobs in Brooklyn, NY

Entry Level Software Support Engineer information

See Brooklyn, NY salary details

$25.2K

$110.3K

$198.7K

How much do entry level software support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for entry level software support engineer in Brooklyn, NY is $110,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $126,200.00 per year, depending on experience, location, and employer.

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Entry Level Software Support Engineer jobs near you
Infographic showing various Entry Level Software Support Engineer job openings in Brooklyn, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,264 per year, or $53 per hour.

Developer Support Engineer (NYC)

Kombo

New York, NY • On-site

$151K/yr

Full-time

Re-posted 5 days ago

Job description

NYC (Manhattan), On-site • Full-time
$115,000-$160,000 + equity
Full-time
TL;DR
Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S. You'll be the technical bridge between our customers and our product / engineering teams.
About Kombo
Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.
Since going through Y Combinator in 2022, we've:
  • Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors
  • Grew from 0→ $12M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)
  • Scaled to process data for the equivalent of 10% of Germany's workforce
  • Grew to a team of 65+ team members (pictures!) in 2x offices

Kombo is an international company by default. We operate across two main hubs (NYC S and Berlin DE) and work with a globally distributed team representing 20+ nationalities.
Why Support at Kombo Matters
At Kombo we care A LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage.
How this looks like in practice is that
  • we win G2 badges for best support in our category
  • we get customer love for our support weekly and even frequently hear that our support is the best that our customers ever experienced (across all products they have used)
  • "Support quality" is one of the top 3 reasons companies choose Kombo

As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we're extending our existing team into the US and Germany.
What You'll Be Working On
In this role, you'll act as a Developer Support Engineer, not a Support Agent - solving most issues directly and collaborating with our engineering team on more complex ones.
Day-to-day:
  • Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
  • Customer Guidance: Assist customer engineers via Slack, email & occasional video calls - clear, concise, and technical.
  • Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
  • Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
  • Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
Example projects:
  • Debugging why new hires aren't syncing correctly from a customer's ATS (via Kombo) and fixing a mapping edge case.
  • Helping a customer engineer resolve an OAuth 2.0 connection flow issue.
  • Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design.
  • Building dashboards or alerts to proactively monitor integration health.
  • Implement smaller new features across the codebase based on your findings

Tech you'll work with: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo's own troubleshooting tools.
Who We're Looking For
You're a technically adept problem-solver with strong communication skills and a builder's mindset.
You might be a great fit if you:
  • Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
    • You can navigate large, unfamiliar codebases. You're comfortable digging into code you didn't write and don't yet fully understand, tracing data flows and logic across a large production codebase to find the root cause.
    • You can write production code. You've shipped code to production before - whether as a software engineer, by building production-ready products, or by debugging and shipping fixes to live systems. Ideally in TypeScript / JavaScript, but strong experience in another modern language (e.g., Go, Python) works too.
  • Communicate clearly and can explain technical concepts to engineers and non-engineers alike
  • Are empathetic and patient - you enjoy helping others solve problems
  • Thrive with autonomy, take initiative, and drive your own projects
  • Like structured, high-performance environments and prefer working in person (we're an in-office culture)

Prior experience in a technical support role is a plus but not required.
What It's Like to Work at Kombo
Our culture balances high ambition with a fun, supportive environment.
A few things that define us:
  • Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace
  • We keep teams small and high-performing (similar to Netflix or Ashby)
  • We use long-form docs to make key decisions - clarity > meetings
  • We celebrate weekly - big launches, closings, or birthdays
  • Our Engineering Meme culture is legendary internally

Closing
If joining a team with closeness and ownership potential of an early-stage startup while also having the upside of an already established, dominating product sounds appealing, you should apply - even if you don't tick every box
We're excited to meet you!

Apply