Job Summary:
Veracity Software Pvt. Ltd. is seeking an Entry Level IT Professional to support the Detroit Water & Sewerage Department's technology operations. The role involves providing technical support, troubleshooting software issues, maintaining user accounts, and assisting with application testing while gaining hands-on experience in enterprise utility systems.
Responsibilities:
• Provide technical support to internal and external users.
• Troubleshoot software and application issues.
• Assist with user account creation, configuration, and maintenance.
• Support application testing activities.
• Assist with infrastructure support tasks.
• Resolve application-level issues and software errors.
• Escalate complex technical issues to senior team members.
• Document support activities and resolutions.
• Support enterprise application environments.
• Collaborate with DWSD staff on day-to-day IT operations.
• Participate in training and knowledge-sharing activities.
• Assist with technology improvement initiatives.
Qualifications:
Required:
• 3rd Year University Student or Recent Graduate
• Degree in Computer Science, Information Systems, Engineering, Business, or related technical field
• Basic IT Support knowledge
• SQL knowledge
• Operating Systems knowledge
• Software Troubleshooting skills
• Application Support experience (academic, internship, or professional)
• User Account Management experience
• Strong communication and customer service skills
• Ability to learn new technologies quickly
• Technical Support
• Help Desk Support
• Application Support
• SQL
• Operating Systems
• Troubleshooting
• User Account Administration
• Software Issue Resolution
• Application Testing
• Infrastructure Support
• Customer Service
• Documentation
Preferred:
• Internship Experience
• Oracle Applications Exposure
• Customer Information Systems
• Ticketing Systems
• Active Directory
• Microsoft Windows Administration
• Database Fundamentals
• Networking Fundamentals
• Quality Assurance Testing
• Utility Industry Experience
• Public Sector Experience
Company:
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed. Founded in 2010, the company is headquartered in Pune, Maharashtra, IN, , with a team of 51-200 employees. The company is currently Growth Stage.