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Entry Level Service Desk Jobs in Philadelphia, PA

Motion Recruitment

Sales - Entry Level

Philadelphia, PA · On-site

$50K/yr

As a full-desk recruiter, you'll work with clients to find the right candidates to fill their open ... service provider offering outsourced talent solutions, perm and contingent staffing, and MSP ...

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Entry Level Service Desk information

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$8

$20

$38

How much do entry level service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level service desk in Philadelphia, PA is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are entry level service desk jobs?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are the most commonly searched types of Service Desk jobs in Philadelphia, PA? The most popular types of Service Desk jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Entry Level Service Desk jobs? Cities near Philadelphia, PA with the most Entry Level Service Desk job openings:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Philadelphia, PA as of May 2026, with employment types broken down into 63% Full Time, 14% Part Time, 21% Contract, and 2% Nights. Highlights an 100% Physical job distribution, with an average salary of $42,545 per year, or $20.5 per hour.
Senior Technology Service Management Analyst

Senior Technology Service Management Analyst

Corporation Service Company

Wilmington, DE • On-site

Full-time

PTO

Posted 15 days ago

Corporation Service Company rating

8.1

Company rating: 8.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

86th of 424 rated business services

Job description

Job Description
Senior Technology Service Management Analyst
Hybrid in Wilmington Delaware
8:00 AM to 5:00 PM EST
Summary:
The Senior Technology Service Management Analyst is a Tier 1 application support role responsible for providing first-line support for business-critical applications as part of a global follow-the-sun support team. This role serves as the initial point of contact for incidents and service requests, ensuring timely triage, resolution, and escalation in accordance with established service management processes.
The role focuses on operational excellence, customer experience, and consistent execution of ITIL-aligned practices across a 24x5 global support model.
Some of the things you will be doing:
  • Provide first-line (Tier 1) support for enterprise applications, responding to incidents and service requests from global users
  • Perform initial diagnosis, troubleshooting, and resolution using documented procedures and runbooks
  • Accurately log, categorize, prioritize, and update tickets in the service management system
  • Escalate incidents to Tier 2 or Tier 3 teams with clear diagnostics and supporting information
  • Operate as part of a global follow-the-sun support model, ensuring seamless handover between regions
  • Document incident status, actions taken, and next steps to support effective regional transitions
  • Adhere to agreed shift patterns and coverage schedules to maintain continuous service
  • Monitor queues, alerts, and dashboards to ensure timely response and resolution
  • Manage user communications, providing clear updates on status, workarounds, and resolutions
  • Support major incidents by performing triage, communications, and coordination tasks as directed
  • Monitor application alerts, batch jobs, and operational dashboards
  • Perform routine operational checks to confirm system availability and performance
  • Follow established support documentation, knowledge articles, and procedures
  • Contribute to knowledge base updates by documenting new issues and resolutions
  • Support continuous improvement by identifying gaps in documentation or processes
  • Ensure all activities align with ITIL-based service management processes
  • Support service reporting through accurate ticket updates and categorization

What Technical Skills, Experience, and Qualifications do you need?
  • Experience providing Tier 1 application or service desk support
  • Familiarity with:
    • Incident, problem, and request management processes
    • Service management tools (e.g., ticketing systems, monitoring dashboards)
    • Basic application troubleshooting and log review
  • Ability to follow structured troubleshooting and escalation procedures
  • Hands on Experience in IT operations, application support, or service desk roles
  • Experience working in a 24x5 or 24x7 global support environment is preferred
  • Experienced in application support, Service Now ticketing tool, Microsoft Office, Microsoft Exchange, Active Directory account management and User access requests
  • Exposure to enterprise or financial services applications is a plus
  • Strong customer service and communication skills
  • Ability to work calmly and effectively under pressure
  • High attention to detail and process discipline
  • Willingness to work shifts as part of a global support model
  • Strong team collaboration and handover practices
  • Bachelor's degree in Information Technology, Information Systems, or equivalent experience
  • ITIL Foundation (or willingness to obtain)
  • Entry-level technical certifications are a plus

#LI-SP1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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