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Entry Level Service Desk Jobs in Dallas, TX (NOW HIRING)

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide ... Required: Entry-level experience; developing skills and knowledge in ITIL methodology Licensing or ...

TURNAGE BEAUTY INSTITUTE, LLC

Front Desk

Carrollton, TX · On-site

... entry level employment within their chosen field of study. We are passionately committed to ... He or she follows all service desk systems to guide and support a smooth guest service flow in the ...

Paul Mitchell Schools

Front Desk

Carrollton, TX · On-site

$15.75 - $20.25/hr

... entry level employment within their chosen field of study. We are passionately committed to ... He or she follows all service desk systems to guide and support a smooth guest service flow in the ...

D1 Training

Front Desk Associate

Fort Worth, TX · On-site

$12 - $15/hr

This is an entry-level role ideal for someone who enjoys working with people, thrives in a team ... Previous customer service experience * Experience in retail or hospitality * Interest in fitness or ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of ...

Marriott

Front Desk Assistant Manager

Dallas, TX · On-site

$17.25 - $21.75/hr

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of ... Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to ...

Marriott

Front Desk Assistant Manager

Dallas, TX · On-site

$25.77 - $28.37/hr

Y JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities ... Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

Strong interest in troubleshooting and IT support * Excellent communication and customer service skills * Reliable, professional, and eager to learn * Reliable transportation required What You'll Do

The 20

After-Hours IT Support Desk Technician

Plano, TX · On-site

$19.25 - $25.75/hr

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners ... VPN connectivity * Entry-level server support * Hardware issues * Line of business support ...

The 20

After-Hours IT Support Desk Technician

Plano, TX

$19.25 - $26/hr

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners ... VPN connectivity * Entry-level server support * Hardware issues * Line of business support ...

GI Alliance

Front Desk Coordinator (32208)

Heath, TX · On-site

$14.50 - $18.75/hr

Requirements for Level I Status: * Entry level (1-4 years experience) and/or meet the basic ... We firmly believe our service is greatly enriched by our diversity of thought, experience ...

GI Alliance

Front Desk Coordinator (32201)

Sunnyvale, TX · On-site

$14.75 - $19.25/hr

Requirements for Level I Status: * Entry level (1-4 years experience) and/or meet the basic ... We firmly believe our service is greatly enriched by our diversity of thought, experience ...

GI Alliance

Front Desk Coordinator (32269)

Fort Worth, TX · On-site

$14.75 - $19/hr

Requirements for Level I Status: * Entry level (1-4 years experience) and/or meet the basic ... We firmly believe our service is greatly enriched by our diversity of thought, experience ...

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Entry Level Service Desk information

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How much do entry level service desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level service desk in Dallas, TX is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Dallas, TX?

The most popular types of Service Desk jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Entry Level Service Desk jobs?

Cities near Dallas, TX with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,708 per year, or $20.1 per hour.

Sr Service Desk Representative

Dallas, TX • On-site

Navtech, Inc.
Civil Engineering Construction • 11 - 50 employees
Learn more about Navtech, Inc.external

Full-time

Re-posted 6 days ago

Job description

Sr Service Desk Representative
Duration: Long Term
Client Location: Dallas, TX Remote Role
Job Description:
Provide support for technical issues/requests/questions in a 24/7 call center environment.
Productivity and performance are managed through real-time metrics, call/chat monitoring, and individualized performance scorecards.
Responsibilities:
Work all inbound support channels (calls and chats) and provide a single point of contact for any technical issue, request, or question that comes from the Customer
Analyze simple to moderate issues and determine the appropriate technical area or vendor to resolve problems
Maintain written documentation for each call; escalate complex problems to the next level of support as required by documented procedures; communicate efficiently and effectively with Customers
Display empathy and hospitality to callers' needs and situations
Use and update knowledge management activities to resolve issues
Analyze the impact and urgency of the Customer's issue or request and facilitate the implementation of the appropriate solutions
Maintain compliance with required training and published service desk procedures
May perform other job duties as directed by Employee Leaders
Knowledge, Skills, and Abilities:
  • Knowledge of support procedures, processes, and service management tools
  • Knowledge of business applications and their impact on business functions
  • Skilled in organization, communication, and prioritization
  • Ability to work all support channels while providing effective Customer Service
  • Ability to perform accurate problem diagnosis and resolve moderately complex IT problems rapidly and effectively
  • Ability to work any Service Desk shift (7x24x365)/Shifts bids occur multiple times per year
  • Ability to understand and meet individual and Service Desk metrics
  • Skilled in PC hardware, Windows 10, O365, Active Directory, Outlook/Exchange SMS, and MS
  • Office Suite, iOS, and Android mobile devices
  • Skilled in LAN, WAN, and wireless networks
  • Skilled in VDIs and Citrix

Education:
  • Required: High School Diploma or GED

Experience:
  • Required: Entry-level experience; developing skills and knowledge in ITIL methodology

Licensing or Certification:
  • Preferred: ITIL Foundations Certification

Physical Abilities:
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

The client does not service the following states:
Alaska
Deleware
New Jersey
North Dakota
South Dakota
Vermont
West Virginia
Wyoming
Thanks for your valuable time!!!
Best Regards,
Kevin Smith | PH: +1 224-296-3545 | kevin@navtechusa.com
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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