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Entry Level Service Desk Jobs in Coventry, RI (NOW HIRING)

Petro Home Services

Account Executive

Woonsocket, RI · On-site

Entry-Level Field Sales Representative Build a Career & Make an Impact Who We Are: At Region Energy ... You'll be out in the field, not behind a desk. We are looking for motivated, self-starting ...

Mosquito Joe

Mosquito Control Technician

Norton, MA · On-site

$18 - $24/hr

Join a team that values great customer service, offers paid training, and provides a fun ... We are looking for entry-level and experienced Mosquito Control Technicians who want to build a ...

Brown University Health

ED Patient Care Tech I

Newport, RI · On-site

$18 - $25.82/hr

Reports computer and equipment malfunctions to the help desk. Accurately uses all existing computer ... Fax to Home Care Services when indicated. Files copies in medical record. Obtains copies of medical ...

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All JobsService Desk JobsEntry Level Service Desk JobsEntry Level Service Desk Jobs in Coventry, RI

Entry Level Service Desk information

See Coventry, RI salary details

$8

$19

$37

How much do entry level service desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level service desk in Coventry, RI is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $23.17 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Is helpdesk a good entry-level job?

A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Coventry, RI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,078 per year, or $19.7 per hour.

Inside Sales /Customer Service Representative

Central Garden & Pet

Norton, MA

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Central Garden & Pet rating

7.7

Company rating: 7.7 out of 10

Central Garden & Pet

Based on 41 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Manufacturers average

Based on 75,163 frontline employees who took The Breakroom Quiz

The best things about working at Central Garden & Pet

  • 97%

    97% say they get paid breaks

    say they get paid breaks

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 94%

    94% say they don’t worry about hours

    say they don’t worry about hours

Featured by Central Garden & Pet, based on 41 Breakroom Quiz responses from their frontline employees

Job description

Description

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday – Friday, 8:00am – 5:00pm at the Norton, MA facility. This is a non-exempt, full time position.
 
Here at Green Garden Products, we love to help things grow. It's really what we are all about. Our Inside Sales Representatives spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. This Entry Level role is an open door that leads to the rest of your career. The pay for this position ranges from $15 - $18 per hour, based on experience.
 
RESPONSIBILTIES 
  • Spend 75-90% of time on the phone, high volume of inbound and outbound sales calls to existing retail customers and new prospective customers
  • Maintain detailed notes about interactions with customers and prospects
  • Grow the company’s customer base by onboarding new retailers and distributors
  • Manage and cross sell to a large group of current accounts
  • Provide excellent customer service by communicating in a professional manner, resolving any issues when answering incoming calls
  • Handle, resolve, and escalate customer issues to ensure customer satisfaction
  • Other duties as required to help the success of the department or team.
QUALIFICATIONS
  • High School diploma or equivalent
  • 1-2 years in customer service preferred but not required
  • High energy and love of speaking to customers/prospects
  • Good team partnership
  • Computer literacy with MS Office required
  • Well organized and responsible with an aptitude in problem-solving
  • Excellent communication, sales, and customer service skills
  • The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines WORKING CONDITIONS On site, working at a desk Computer and keyboard use On the phone with customers Office environment with some distractions including other office personnel
WORKING CONDITIONS
  • On site, working at a desk
  • Computer and keyboard use
  • On the phone with customers
  • Office environment with some distractions including other office personnel
BENEFITS 
  • Comprehensive Medical, Dental, and Vision Insurance 
  • Free Life and Short-Term Disability Insurance 
  • Health and Dependent Care Flexible Spending Accounts; HSA with employer contribution 
  • 401k with 3% company match and annual employer discretionary contribution 
  • Paid time off and holidays 
  • Employee Assistance Program 
  • Access to thousands of free online courses 
  • Discounts on cell phones, movie tickets, gym memberships, and more! 
  • Access to on-demand pay 

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.  Green Garden Products participates in e-Verify.

Working at Central Garden & Pet

Perks for frontline workers

From Central Garden & Pet, via Breakroom

  • Safety is a top priority!

  • Paid Vacation

  • Paid Holidays

  • Paid Sick Time

  • Paid Breaks

  • Consistent shift and schedule

  • Comprehensive Health Insurance

  • 401k with Company Match

  • Referral Program with Cash Bonus

  • Education Assistance

  • Paid Parental Leave

About Central Garden & Pet, in their own words

From Central Garden & Pet

Our leading consumer and professional brands provide forward-thinking, high quality products to care for your lawn, garden, pets and community. We are committed to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger.

Company values

From Central Garden & Pet

The Central Way | We Do the Right Thing | We Strive to be the Best | We are Entrepreneurial | We Win Together | We Grow Every Day | We are Passionate

Diversity and inclusion statement

From Central Garden & Pet

Central Garden & Pet is committed to building a great place to work that embraces diversity as a key pillar of our culture. This is a journey, and we are committed to listening, learning and doing the work to move forward together.

What Central Garden & Pet employees say

Pay

Benefits

Hours and flexibility

Workplace

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